Read, Watch and Listen Our Government Explained (in 3 Minutes or Less): National Security: A top Government Responsibility National security is a top priority for our government. Many federal agencies and intelligence units work round the clock to keep us, our data and our infrastructure safe from our adversaries. In fact, agencies that protect the U.S. and its security as one of their primary missions account for more than 71% of the civilian workforce. Watch our latest video to learn about the many organizations working to keep our nation secure as the threats to our country continually evolve and change. Watch Publication Exploring Performance In our latest CX analysis, we look at the internal factors within the employee experience that contribute to a positive customer experience. October 22, 2024 Video Our Government Explained (in 3 Minutes or Less): Education and Work Play Huge Roles in our Lives We spend decades of our lives in school and at work. The latest video in the Partnership’s “Our Government Explained” series describes ways the departments of Education and Labor improve student education and protect us at our jobs. You’ll hear from Faatimah Muhammad and Jessica Ramakis at the Education Department, and Patricia Davidson at the... August 30, 2024 Video Our Government Explained (in 3 Minutes or Less): How the Federal Government Helps as you Travel Learn about the many ways our government keeps you safe and secure while you travel in the U.S. or go abroad. The most recent video in the Partnership’s “Our Government Explained” series, describes federal agencies’ role in travel safety, and all the information you can find on federal sites to help with trip planning. Also... July 10, 2024 Video Our Government Explained (in 3 Minutes or Less): Why Do We Pay Taxes? In the first video of season two of the Partnership’s “Our Government Explained” series, IRS Commissioner Danny Werfel joins us to talk about why we need to pay taxes and where the money goes. Watch now to learn about the on-again, off-again early days of taxation and the many benefits and services our taxes pay... April 9, 2024 Video Our Government Explained (in 3 Minutes or Less): The Government Serving all of US Watch the second video in the Partnership’s “Our Government Explained” series for some eye-opening fun facts about some of the many ways our government keeps us safe, healthy and secure throughout the day—whether you’re traveling by plane, driving down the highway or simply eating breakfast, showering or brushing your teeth. July 24, 2023 Publication The Good Government Connection: Linking the Employee and Customer Experiences This report highlights six strategies for how supervisors, midlevel managers, members of the Senior Executive Service and political appointees can improve the experience of their teams in ways that can lead to better experiences for federal customers. May 17, 2023 Publication Designing a Government for the People For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices. December 6, 2022 Video Michael Lewis’s opening remarks to the Funders’ Summit for Effective Governing Institutions Bestselling author Michael Lewis speaks about the importance of ensuring government capacity in his opening remarks to the Funders’ Summit for Effective Governing Institutions held June 6-7, 2022, hosted by Democracy Funders Network and Philanthropy for Active Civic Engagement. June 23, 2022 Video Customer Experience Summit 2021 November 19, 2021 Video Government for the People: Designing for Equitable and Trusted Customer Experiences To address an ongoing crisis in public trust, the Biden administration should seize the opportunity to reset the federal government’s relationship with the public by taking a holistic, customer-first approach to federal services. The public-governmental relationship is shaped by dozens of interactions and moments that matter between individuals and agencies; negative interactions and inequitable... November 17, 2021
