Reports Filter Date Topic Tag Clear Report CX in 2030 and Contact Centers Project Retirement. Disability. Medicare. Insurance claims. Passport applications. Taxes. Student loans. These are all stressful, emotionally charged issues that millions of Americans deal with every day – but they shouldn’t have to deal with difficult-to-access services and poor customer experience too. December 10, 2025 Report Communications Guide: Sharing the story of government’s impact Your experience as a public servant or as a recipient of federal services or benefits gives you a unique perspective on how the federal government impacts the communities you serve and belong to. The Partnership is working on numerous activities to educate and engage the public on the federal government’s role in people’s lives, and... Keza Muvunyi December 4, 2025 Report The public is noticing the impact of the Trump administration’s cuts to the federal workforce and government programs November 17, 2025 Fed Figure How the Federal Workforce is Impacted During a Government Shutdown (2025 Update) How the Federal Workforce is Impacted During a Government Shutdown (2025 Update) This analysis was published on Oct. 8, 2025 to reflect the impact of the shutdown that began on Oct. 1, 2025. Government shutdowns have a profound effect on our nation’s federal employees and the American people—curtailing the ability of civil servants to do their... October 7, 2025 Report The State of Public Trust in Government 2025 July 30, 2025 Report Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe Paul Hitlin, Meg Shelburne June 23, 2025 Report Public Service Leadership Model Pocket Guide This pocket guide explores four key competencies and their connection to these core values. It provides practical insights on how leaders can apply them in their daily work—no matter where they serve or where they are on their leadership journey. Download the free resource June 23, 2025 Fed Figure A Guide to Federal Workforce Data Given the intense focus currently on the federal workforce due to Trump administration cutbacks, it is important to understand what data about federal employees is available, what it can tell us and its limitations. The nonpartisan, nonprofit Partnership for Public Service has been publishing analyses using federal workforce data from the Office of Personnel Management’s FedScope database... May 15, 2025 Report New Partnership for Public Service polling shows majority of the American public concerned about cuts to the federal workforce and government services Most Americans oppose the Trump administration’s firing of career federal employees while 64% say they are worried about the loss of experience. Paul Hitlin and Meg Shelburne April 24, 2025 Report Ready, Set…Wait: Nominee Experiences through the Senate Confirmation Process April 23, 2025
