Reports

In our latest CX analysis, we look at the internal factors within the employee experience that contribute to a positive customer experience.

Building on our ongoing research on the implementation of major federal investment initiatives, the Partnership for Public Service has developed a Framework of Implementation Excellence, the first iteration of a consolidated knowledge base for federal agency implementation of these types of initiatives.

A new report from the Partnership for Public Service, in collaboration with Boston Consulting Group, explores the key factors driving engagement among front-line federal workers. Our research highlights actionable strategies federal agencies can adopt to engage and support employees at the forefront of their mission.

The next presidential administration will have the task of managing the implementation of several ongoing major investment initiatives—taking over these programs mid-execution while at the same time setting its own priorities for implementation. This resource outlines how presidential transition teams can apply best practices to ensure the next administration is equipped to take over the management of these significant federal investment programs.

The federal government currently employs over 2 million people who deliver a wide range of essential services to the American public. These professionals play a crucial role in protecting our national security, promoting public health, driving economic development and more. Nonpartisan civil servants are hired based on merit to serve under other nonpartisan civil servants...

To support the federal government in building an inclusive, agile and engaged workforce, in this brief we share core recommendations that can be applied to federal hiring processes.