Reports Filter Date Topic Tag Clear Report At-Will Employment: What the Federal Government Can Learn from States On Inauguration Day in 2025, President Donald Trump issued an executive order directing the Office of Personnel Management and other federal agencies to take the radical step of removing long-standing due process protections from tens of thousands of career federal employees in “policy-influencing” positions. Stripped of the safeguards enshrined in the federal merit system, these employees will lose any right to appeal their firing or other adverse action taken against them under a new regulation that is based on the president’s executive order. Chris Piper January 21, 2026 Report A Government in Chaos: Trump’s first year back in office Since his inauguration on Jan. 20, 2025, President Donald Trump has undertaken the most radical transformation of the federal government in over a half-century, arbitrarily slashing the federal workforce, unilaterally dismantling agencies and eliminating critical programs and services. January 20, 2026 Report How Congress Should Shape AI Implementation in Federal Agencies To help agencies achieve responsible AI implementation, Congress must take action to strengthen federal workforce management, support technical talent pipelines, modernize government technology systems, and enhance its own information-gathering capabilities. January 15, 2026 Report CX in 2030 and Contact Centers Project Retirement. Disability. Medicare. Insurance claims. Passport applications. Taxes. Student loans. These are all stressful, emotionally charged issues that millions of Americans deal with every day – but they shouldn’t have to deal with difficult-to-access services and poor customer experience too. December 10, 2025 Report Communications Guide: Sharing the story of government’s impact Your experience as a public servant or as a recipient of federal services or benefits gives you a unique perspective on how the federal government impacts the communities you serve and belong to. The Partnership is working on numerous activities to educate and engage the public on the federal government’s role in people’s lives, and... Keza Muvunyi December 4, 2025 Report The public is noticing the impact of the Trump administration’s cuts to the federal workforce and government programs November 17, 2025 Fed Figure How the Federal Workforce is Impacted During a Government Shutdown (2025 Update) How the Federal Workforce is Impacted During a Government Shutdown (2025 Update) This analysis was published on Oct. 8, 2025 to reflect the impact of the shutdown that began on Oct. 1, 2025. Government shutdowns have a profound effect on our nation’s federal employees and the American people—curtailing the ability of civil servants to do their... October 7, 2025 Report The State of Public Trust in Government 2025 July 30, 2025 Report Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe Paul Hitlin, Meg Shelburne June 23, 2025 Report Public Service Leadership Model Pocket Guide This pocket guide explores four key competencies and their connection to these core values. It provides practical insights on how leaders can apply them in their daily work—no matter where they serve or where they are on their leadership journey. Download the free resource June 23, 2025