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How to set up agency supervisors for success

Formal supervisor training does not always cover the practical experience that supervisors need to deal with personal issues such as employee grievances, poor performers and low morale. One team of EIG participants decided to tackle this challenge by creating a way for new supervisors to get feedback through peer-mentoring groups with other supervisors.

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Four recommendations to improve the federal customer experience

“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.

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