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Four recommendations to improve the federal customer experience

“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.

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The most effective strategies for surge hiring

In “Rapid Reinforcements: Strategies for Federal Surge Hiring,” the Partnership examined federal surge hiring in response to the COVID-19 pandemic and outlined three strategies that agencies can implement to improve the process. Now, a new template can help hiring teams develop a strategic recruitment plan for surge hiring at their agencies.

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