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How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic

How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic

March 26, 2021

The Transportation Security Administration was well-positioned to adapt its work when the coronavirus pandemic hit because the department’s mission-support headquarters had previously developed open communication with agents in the field, facilitating effective solutions to new work challenges.

Building resilience by keeping your W.I.T.S.—workforce, innovation, technology and security— about you

Building resilience by keeping your W.I.T.S.—workforce, innovation, technology and security— about you

March 25, 2021

The coronavirus pandemic presented an opportunity to rethink how agencies work and deliver services and build a more resilient government. Our new report examines government’s response to the pandemic and offers recommendations for building resilience to future crises.

Addressing the critical need for transformative federal mission support leaders

Addressing the critical need for transformative federal mission support leaders

March 8, 2021

The Partnership’s Mission Support Leadership Program prepares HR and acquisitions practitioners to develop new perspectives and approaches to workplace challenges. Heidi Jackson Everett, a coach in the program, discusses her approach to empowering mission support professionals to be transformative leaders.

How the Small Business Administration successfully launched a hiring surge during the COVID-19 pandemic

How the Small Business Administration successfully launched a hiring surge during the COVID-19 pandemic

March 5, 2021

Tasked with administering the $350 billion Paycheck Protection Program amid a rapidly spreading pandemic in late March 2020, Small Business Administration leaders realized the agency needed a larger staff to manage the program effectively. In less than a year, the agency implemented a successful hiring surge to more than double its workforce.