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How the Department of Veterans Affairs used technology to deliver better services during the COVID-19 pandemic

How the Department of Veterans Affairs used technology to deliver better services during the COVID-19 pandemic

January 21, 2021

During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.

 

A diversity, equity and inclusion checklist for the Biden administration’s first 100 days

A diversity, equity and inclusion checklist for the Biden administration’s first 100 days

January 19, 2021

The federal government should lead in the urgent and necessary work of promoting diversity, equity and inclusion—especially within the federal workforce. The Partnership recommends a series of actions for the Biden-Harris administration to take to improve the government’s record on diversity, equity and inclusion over the next four years.

The Sammies Series: Q&A with the Robertson Foundation for Government and a State Department lawyer leading the fight against global human rights abuses

The Sammies Series: Q&A with the Robertson Foundation for Government and a State Department lawyer leading the fight against global human rights abuses

January 11, 2021

2020 Service to America Medals finalist Monica Ager Jacobsen, an attorney advisor at the State Department’s Office of the Legal Advisor, spoke with the Robertson Foundation for Government about serving in the State Department and how the U.S. helps identify and promote accountability for human rights abuses.

Three lessons governments learned using technology during COVID-19

Three lessons governments learned using technology during COVID-19

January 6, 2021

Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.

How you can use a ship battle from Pirates of the Caribbean as a metaphor for leadership training

How you can use a ship battle from Pirates of the Caribbean as a metaphor for leadership training

January 4, 2021

How do you know if your employees are ready to make the right decisions at the right times? An example from one blockbuster film explains how taking risks can help your employees become more self-aware and develop important critical thinking and decision-making skills.