We the Partnership

4 recommendations for building a customer-focused government

Efforts to improve the federal customer experience have made significant gains over the past few years, yet the government still lags behind the private sector in customer satisfaction metrics. To narrow this gap, federal agencies need to deliver better services by focusing on the needs and experiences of the people they serve.

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Four steps to building a more innovative federal procurement culture

To deliver on critical priorities, federal leaders and agencies need to develop new ways for government to procure—or buy and acquire—the goods and services it needs. Polly Hall, executive director of the Procurement Innovation Lab at DHS, shares four strategies to create a more robust and permanent procurement innovation ecosystem across the federal government.

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A new innovation agenda for government

The Partnership’s Federal Innovation Council has developed an agenda to help federal leaders rethink and transform the way government operates. Collectively, these seven recommendations can lead to a more innovative, responsive and effective government.

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White House launches artificial intelligence information portal

Passed this year, the National Artificial Intelligence Initiative Act aims to connect and coordinate federal agencies’ AI work to ensure the United States remains a leader in using this groundbreaking technology. We look back at the Partnership’s research reports on AI in federal, state and local governments to examine how public servants can better use AI in their work.

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Researchers apply AI to medical imaging to learn about COVID-19

In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic.

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Three lessons governments learned using technology during COVID-19

Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.

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