How the Department of Veterans Affairs used technology to deliver better services during the COVID-19 pandemic
During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.
Three lessons governments learned using technology during COVID-19
Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.
America’s oldest cultural institution goes digital
The COVID-19 pandemic forced the Library of Congress, the largest library in the world, to go digital. To complement the Partnership’s Bit by Bit report on government technology, we examined how the library’s digital systems operate internally and serve the public.
Six recommendations to consider when creating new public-private partnerships
On July 30, the Partnership for Public Service hosted a panel discussion on creating effective public-private partnerships. The three panelists from the federal government offered advice to agency leaders seeking to make new connections outside the public sector.
Steps for federal agencies to consider before using artificial intelligence
The Partnership and Booz Allen Hamilton hosted a workshop to discuss the state of artificial intelligence in government as well as a range of issues that agencies should consider as they look to adopt this technology.
Learning from the government’s successful use of emerging technologies
Our new report, Cracking the Code, highlights how federal and local government use three emerging technologies: artificial intelligence, immersive technologies and edge computing. Learn how these technologies can advance the government’s ability to deliver critical services and address next-generation challenges.
Celebrating Women’s History Month with NASA’s first all-female spacewalk
In October 2019, NASA coordinated the first all-female spacewalk at the International Space Station. This Women’s History Month, we’re taking a look at this historic milestone.
Immersive technologies: A future way to train and prepare employees for achieving agency missions
Immersive technologies, such as virtual reality, are a collection of technologies that change or enhance our physical environment. Learn more about how federal agencies are already using and benefiting from immersive technologies.
Using artificial intelligence to fight wildlife crime more effectively
Our 2018 report “The Future Has Begun: Using Artificial Intelligence to Transform Government” featured the Protection Assistant for Wildlife Security, which helps rangers protect animals from poachers. Two years later, discover how this AI tool is continuing to support conservation efforts across the world.
13 key ways for federal agencies to innovate
Federal employees with experience in innovation offer strategies to advance innovative ideas in government.