4 recommendations for building a customer-focused government
Efforts to improve the federal customer experience have made significant gains over the past few years, yet the government still lags behind the private sector in customer satisfaction metrics. To narrow this gap, federal agencies need to deliver better services by focusing on the needs and experiences of the people they serve.
Four steps to building a more innovative federal procurement culture
To deliver on critical priorities, federal leaders and agencies need to develop new ways for government to procure—or buy and acquire—the goods and services it needs. Polly Hall, executive director of the Procurement Innovation Lab at DHS, shares four strategies to create a more robust and permanent procurement innovation ecosystem across the federal government.
Three ways government can create cross-sector engagements that better serve the public
To address the biggest challenges facing our nation, federal employees must work across levels of government, and with private, academic, philanthropic and nonprofit organizations. The Federal Innovation Council offers three strategies to help government change how it approaches cross-sector engagements.
The government should use R&D to solve our biggest societal challenges. Here’s how.
The government has embraced high-risk, high-reward strategies to address challenges in science and medicine, but it’s time to do the same to solve our core social and economic challenges. The Federal Innovation Council proposes two ways that government could pioneer innovative R&D models to benefit the public good.
A new innovation agenda for government
The Partnership’s Federal Innovation Council has developed an agenda to help federal leaders rethink and transform the way government operates. Collectively, these seven recommendations can lead to a more innovative, responsive and effective government.
White House launches artificial intelligence information portal
Passed this year, the National Artificial Intelligence Initiative Act aims to connect and coordinate federal agencies’ AI work to ensure the United States remains a leader in using this groundbreaking technology. We look back at the Partnership’s research reports on AI in federal, state and local governments to examine how public servants can better use AI in their work.
The federal government faced down pandemic challenges, delivering “bright spots” during a dark time
As the COVID-19 pandemic affected our country in unprecedented ways, the federal government innovated and made improvements to continue serving the public. The Partnership compiled a list of accomplishments and outlined actions from across government to highlight the ingenuity, efficiency and adaptability agencies have demonstrated this past year.
Researchers apply AI to medical imaging to learn about COVID-19
In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic.
How the Department of Veterans Affairs delivered better services during the pandemic
During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.
Three lessons governments learned using technology during COVID-19
Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.