Breaking down the customer experience at the IRS Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. Read More
How the partial government shutdown continues to affect the IRS—almost three months after it ended Americans had until this week to file their taxes without an extension. But because the Internal Revenue Service experienced delays in hiring staff and training employees due to the partial government shutdown, taxpayers may not receive their tax return as quickly as in years past. Read More
