How the Transportation Security Administration delivers equitable customer experience
The Partnership for Public Service released an in-depth profile of customer experience and satisfaction with the TSA. The analysis also took a look at how TSA has attempted to improve equitable service delivery to its customers.
How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic
The Transportation Security Administration was well-positioned to adapt its work when the coronavirus pandemic hit because the department’s mission-support headquarters had previously developed open communication with agents in the field, facilitating effective solutions to new work challenges.