Stories of Public Service Federal employees play a vital role in our everyday lives. With little fanfare, they make our nation safer, healthier and more prosperous, ensuring our food and water are clean, helping veterans and seniors access their benefits, delivering disaster relief, protecting us when we travel, offering weather forecasts, providing nutrition assistance and health care, and more. To safeguard the nonpartisan civil service, we need to raise public awareness about why their work matters. Help us meet this challenge by sharing stories about federal employees who have helped the public and made a difference in your life. Share a story Veterans Our family's dedication to serving our country and its veterans runs deep. My spouse, a disabled Native American veteran, served honorably in the Army. After his discharge, he worked for over a decade at the Department of Veterans Affairs as an auditor, fighting fraud and waste. He trained many across the nation, ensuring proper resource monitoring for veterans. Our daughter, inspired by him, joined the VA while balancing her studies and full-time job. However, recent administrative changes and budget cuts have been devastating. Layoffs and reorganization have left us heartbroken, especially for the coworkers my husband trained, whose careers were unjustly cut short. We stand with all federal workers facing these tough times, urging them to stay strong. To policymakers, please consider the human cost of these decisions. Our family's story highlights the importance of valuing and supporting dedicated individuals who serve our nation. We remain committed to advocating for veterans and federal employees. A. Knapp, District of Columbia Community Engagement My father was killed when I was 17, a junior in high school. Money was very tight. My mother worked with the brother of the postmaster of our small town in northern Illinois and mentioned to him that I needed a part-time job after school and on Saturdays. One evening, I received a call from Roy Thomas, our postmaster, asking if I wanted to work at the Post Office. I did! My job during the week for three hours each day was to receive the incoming mail and prepare the outgoing mail. I carried a route on Saturdays, every day for two weeks during the holidays, and for 10 weeks during the summer when I kept the same route as the other carriers went on vacation. When I went off to college, I returned home for the summer and worked for the Post Office. After my sophomore year, I stayed out of college, and Mr. Thomas hired me full time for a year and a half, after which I returned to school. I think of him with gratitude for starting me on a federal career of service. Charles, Maryland Community Engagement I am grateful to the law enforcement officers who worked at the Capitol on Jan. 6, 2021, and to those at the FBI and Justice Department who investigated and prosecuted criminals afterwards. I live in Washington, D.C., and some of the people who participated stayed at Airbnbs in my neighborhood. I am heartbroken that President Trump gave a blanket pardon to those who participated--and that those who worked to bring them to justice are now particularly in jeopardy. Cris, District of Columbia Workforce Engagement I am a fed. I can truly say I was born a fed. Through and through, I maintained something John F. Kennedy left for me: "Let every nation know, whether it wishes us well or ill, that we shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe, in order to assure the survival and the success if liberty." Helen, California Workforce Engagement Although my time in federal service was short, back in the 1980s, it was my mother’s lifetime employment at the Department of Defense that inspired me. She served for 30 years, which put me through college and inspired me to take the Professional and Administrative Career Exam. Eventually, I worked in Chicago with the Department of Agriculture's Food and Nutrition Service as a quality control specialist. Now I’m retired and was hopeful, after the lengthy application and interview process, to get hired by the Census Bureau and further contribute to my community. Alas, with the turmoil underway at federal agencies, it will be a long time, if ever, for this to come to pass. I am hopeful, after everything gets torn down by the current administration, that one day there will be some rebuilding to do. And I’ll be ready. Courtney, Washington Community Engagement I have no specific story, but I am heartbroken about the way federal workers are being disparaged and treated. I am so sorry! Prayers for you all! Cheryl, Ohio Workforce Engagement I was a probationary revenue officer employee with the IRS in Portland, Oregon, hired in July 2024. I was enthusiastic about the position. I took the oath with great seriousness and pride. I believed strongly that I could make a positive difference for our country. I was let go on Feb. 20, 2025, and told ""Taking into account your performance, your continued employment at the agency is not in the public interest.” While serving as a revenue officer, I have only received positive feedback on my performance. I never had the opportunity to undergo an official performance review. The impact upon me and my family is substantial. I am recovering from sudden cancer surgery and was on medical leave when I was fired. My family relies on me. We are now struggling to figure out next steps. This careless and inhumane action by the current administration is completely without merit or integrity. To tell devoted civil servants without proof that their performance is inadequate is an injustice. Mathew Bellingham, Oregon Community Engagement "My family and I travel by plane a lot, and I thank God for the federal workers who perform one of the most stressful jobs there is: ensuring every safe takeoff and landing. I am grateful to the federal workers who safely guided planes to the ground on 9/11 and to those in every airport who help us reach our work, our homes and our families safely. I appreciate the federal workers in airport control towers nationwide who operate around the clock, in all weather conditions, within a highly challenged infrastructure. Everyone and everything that flies—commercial planes, private aircraft, as well as presidential and military flights—depends on them. Thank you! And an enormous THANK YOU to all our federal workers! " Robin, "New Hampshire " Community Engagement I've worked most of my career in nonprofit organizations. For 14 years I worked for the American Library Association. The Institute of Museum and Library Services is a great resource for libraries and museums. My organization's board at the Young Adult Services Association, a division of ALA, had an ambitious agenda and wanted to expand its impact. The board encouraged me to apply for federal grants from IMLS. I had never written a federal grant proposal before, and I found the staff at IMLS to be incredibly supportive, especially Tim Carrigan (who has since moved on to a different federal agency). IMLS staff were invested in my organization's success and took the time to teach me the process for submitting a grant proposal. After two failed attempts, my third try was successful. Throughout the implementation process for the grant-funded project, IMLS staff were very helpful, and you knew they were rooting for your project to be successful. Beth, Ohio Community Engagement I know several people who are worrying about their jobs. Each person serves a purpose in the federal government and isn't ""just a body"" at a desk or doing ""useless"" or ""wasteful"" work. These people are not rich. They are middle-class people who have love their jobs and NEED their jobs. They have families to support. I am an educator who is worried about my job and the future of public education for myself, my colleagues and, of course, for the students we serve. Dismantling or defunding education HURTS ALL our children. I worry about my own children's education and what their higher education is going to be like in the future." Susan, United States of America Workforce Engagement I am a former Department of Agriculture federal employee, working out of the Animal and Plant Health Inspection Service, who was terminated Feb. 18. I was a smuggling interdiction trade and compliance officer. I went to commerce markets to provide outreach on USDA import regulations, to ensure imported products had proper import documentation and to look for prohibited products. Typically products are prohibited or are regulated items requiring certain documentation because of diseases and pests from other countries, such as bird flu, foot and mouth disease, African swine fever, citrus canker, the khapra beetle, invasive fruit flies, federally noxious weeds and more. I am confused because bird flu is a huge concern and risk. There are no words to describe the stress, fear and heartbreak from the past few weeks. In less than two hours my career with USDA came to a stop. I was heartbroken when I realized my career had come to an end and had no warning I would be terminated." Sawyer, New York Workforce Engagement Grateful for Department of State employees for bringing 1,962 Afghan special immigrants to safety in the United States and laying the foundation for saving the lives of thousands more U.S. and Afghan citizens following the collapse of the government of Afghanistan in 2022. Rose, Maryland Community Engagement The best memories I have with my family are our trips to National Parks. From San Juan to Yosemite to Glacier and Yellowstone, we have had to many laughs, smiles, and stories ushered in by park rangers. My two sons, Oliver (5) and Elliot (3) love earning junior ranger badges more than anything- they love having a mission to accomplish and learning, and they love interacting with the real rangers. Our family is heartbroken that the park rangers are losing their jobs because of greedy billionaires! Garett, New York Science Many federal employees have had a huge difference in my children’s lives. My 2 children want to go into science from their experiences at NASA. The people there are dedicated, determined, and hard working. They work none stop to improve our way of life with their discoveries. You can see this in every aspect of what NASA does. I am inspired by them & so are my children. We thank you! Ambere, Florida Workforce Engagement I had 3 years of service and was laid off. The work I do at USFWS is vital to ensuring we have clean drinking water, protection from floods and abundant fisheries. The dataset I helped create is used by half a million people each day. The dataset is a powerful and robust tool for supporting decision making in various fields from habitat assessments, climate resiliency and water quality, to energy and development Lauren, United States of America Workforce Engagement Without the feds who is looking out for consumers? Who makes sure our water and air remain at livable standards? Who does this work without an intent to make a profit but for the good of the people. Wren, United States of America Community Engagement Very simply a person who I may see everyday, my mail carrier. Because I travel between several locations, he makes sure that we talk and he knows where I am and whether I have asked for mail to be forwarded or held. I wait for him to let him know before I leave or leave him a note in the mailbox. When things don’t go right regardless of pre-planning, his supervisors at the Post Office, take my calls, work out the issues and make sure that he or sometimes a mail carrier who is filling for him on his route, know what to do with my mail… and they follow-up with calls to make sure things work. This service level may not be everywhere, but I can say that at my Post Office, they go the extra mile for me. I also have had great service calling the 800 number and working with a call taker when I away and can’t get in touch with my own Post Office, they make contact for me. David, Maryland I have no story but I just want to wish all the federal workers much luck with their jobs Katrina, New Jersey Workforce Engagement I worked my first season with the USFS last summer on the OHV (off highway vehicle) trail crew, that is grant funded by the state of Colorado. (That means the Feds spend 0$ to have us employed!) I fell in love with my job. Educating the public, doing fire prevention work, trail maintenance, huge trash pick ups, put out over 5 potential wildfires, worked with other USFS crews such as heritage, fire, mines, wildlife, and so on. Everyday was a day full of hard work, dedication and commitment. Tessa, Colorado Workforce Engagement Everyone knows I work and play in the outdoors, but I have never talked about why I guide. It’s not just for the experience, for sure not for the money, but I started this path out of the desire to inspire others to care for and protect our wild places. It’s no question that our public lands are at threat, National Parks, Forest Service, BLM and so much more. I started my guiding career in Zion National Park in 2021 and the crowds we experienced mirrored Disney world. The parks got ran through and staff was barely able to ensure these lands stayed in good condition. It is easy for us to assume that everyone knows how to treat natural places, but people don’t. Park rangers provide education, clean trails, and inspire generations to care for our planet. Elizabeth, United States of America I work in local government in the UK and I know the values and dedication that public service requires, especially when it seems like hardly anyone really understands the pressures or the realities and the value of your work. So let me say this: the value of public service will become all too clear, the unknown efforts will be revealed, those that assumed ‘inefficiencies’ will understand what true inefficiencies are, what a true lack of coordination means, how the incredibly complicated machine of America needs its smart and dedicated people of democracy to function. Delivering public services is an honorable thing and you should all feel proud of your service, and now is the time to organize, use your skills, coordinate, plan, show that efficiency isn’t about cuts but bringing ideas, integrity and commitment to the table. They don’t have what you have, they never will, you care and will stand up for people for Americans for everyone, for a well functioning decent, honorable America Alex, United Kingdom of Great Britain and Northern Ireland Human Services In 2021, I lost my home in a fire. FEMA came to our disaster center to provide help. The woman from FEMA sat me down, explained the system and how to apply, and then complimented me on my hair. Such a strange, small thing. But she reminded me in a desperate moment that I was more than the disaster that had happened to me. I spoke and emailed with so many people from the SBA. I was always struck by how overworked everyone at that agency seemed. Yet, each individual was polite and kind. It was a difficult process to navigate, but I am grateful for all the people who patiently helped me do it. I am sitting in the new home you helped me build. I know too that their were people at HUD, whose names I’ll never know, that worked behind the scenes to get the CDBG to our state to help us finish our recovery. I am so ashamed to be a part of a country that is treating our workers this way. As a citizen, I want to say: You matter. You make a difference. Thank you for your service. Kelly, Colorado Workforce Engagement Public servants show up every day and make government work for the people of this country, often under a high level of scrutiny. With limited resources and in an environment where we are frequently used as pawns in partisan politics, we cut through the noise and get the job done. Without us, the country simply would not function. I chose a career in public service because serving the American public is an honor. The American taxpayers trust me to be a good steward of the resources they allocate to my agency, and I take that trust seriously. I'm also a problem solver by nature. Public servants are constantly asked to "do more with less," and rather than becoming frustrated by those limitations, I embrace the challenge. Ashley, Maryland National Security My career in public service was inspired by my mom, who dedicated 50 years to serving in the federal government. While I wasn’t able to land a government internship in high school that turned into a permanent position like she did, I eventually found my way and haven’t looked back since. Public service is important to me because, while not everyone can serve in uniform, it offers an opportunity to contribute to our nation’s most critical needs. Whether in Washington, D.C., across the country, or overseas, the civil service allows you to be part of something bigger than yourself. Joshua, Washington, DC Workforce Engagement I was raised in a Southern home where my mother instilled in me the importance of serving others—a value that has stayed with me throughout my life. Whether it's by monitoring colleagues, lending an ear, mediating conflicts, or fostering partnerships, I find immense fulfillment in helping others. This sense of service was further nurtured by my high school government and civics teacher, Ms. Mary Lott-Walker, who recognized the “servant-leader” qualities in me and encouraged me to use my influence to create positive change. Inspired by her guidance, I’ve built my career around the five P’s of my leadership philosophy: people-oriented, public-service, problem-solving, productivity, and professionalism. Throughout my career, I’ve always strived to treat every member of the public with courtesy and decency, ensuring that the work I do each day meets the standards of a highly trained, professional public servant. My work at the Social Security Administration has been a true reflection of these principles. And, in the words of the late Secretary of State Colin Powell, “All work is honorable—always do your best because someone is watching.” I remain committed to serving others in every role I take on. John, Virginia Veterans I joined the VA in Washington, D.C., as a college graduate on the advice of my roommate who was from the area. Now, on June 13, I will celebrate 41 years of dedicated public service at the Veterans Health Administration. America is a melting pot of so many people from many parts of the world. Our country provides many services and benefits, so it is extremely important that as a public servant, we serve our customers with excellence and compassion. I promise to do so in my job at the VA, and I pray that others extend the same to me when I use the services provided. Deborah, North Carolina