Public Service Leadership on 9/11
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Public Service Leadership on 9/11

This week marks 20 years since a series of terrorist attacks killed nearly 3,000 people on September 11, 2001. Mark Jacobson, who was serving in the Pentagon when American Airlines Flight 77 crashed into the western side of the building and Mr. John Sherman, a duty officer in the White House Situation Room, reflect on what the day was like, how public servants stepped up in the aftermath of the attacks and how 9/11 shaped their commitment to public service.

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