Jordan LaPier
(202) 495-3320

Building a Better Experience for Government’s Customers

June 19, 2020

The coronavirus pandemic has required nearly all organizations—from restaurants to schools to banks—to drastically rethink how they deliver services. It has been the same for government. The pandemic shuttered federal field offices, disrupted contact center operations, overwhelmed some online systems serving the public and moved many employees to full-time telework.