Contact Amanda Farnan Press Secretary (774) 571–3639 [email protected] Building a Better Experience for Government’s Customers June 19, 2020 The coronavirus pandemic has required nearly all organizations—from restaurants to schools to banks—to drastically rethink how they deliver services. It has been the same for government. The pandemic shuttered federal field offices, disrupted contact center operations, overwhelmed some online systems serving the public and moved many employees to full-time telework.
