RELATED July 10, 2024 Persistently Vacant: Critical federal leadership positions go unfilled for years June 27, 2024 Making the Federal Government an Employer of Choice for Early Career Professionals June 10, 2024 The State of Public Trust in Government 2024 Back to Reports Serving Citizens: Strategies for Customer-Centered Government in the Digital Age September 8, 2014 Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create a more user-friendly digital experience? In the report, “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age,” the Partnership for Public Service and Accenture highlight lessons learned from federal initiatives that have simplified and streamlined the process of interacting with the government by implementing a customer-centered approach to digital services. The report also includes recommendations for reforms that can better empower agencies to provide excellent customer service to citizens. Follow at #customergovt View Related Infographics RELEASE EVENT VIDEO Download (1m)