RELATED July 03, 2025 Partnership for Public Service’s public comments on OPM’s “Suitability and Fitness” proposed rule June 23, 2025 Mad Money: The public believes the Trump administration’s cuts to the federal government will harm the U.S. economy and make the country less safe June 23, 2025 Public Service Leadership Model Pocket Guide Back to Reports Serving Citizens: Strategies for Customer-Centered Government in the Digital Age September 8, 2014 Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create a more user-friendly digital experience? In the report, “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age,” the Partnership for Public Service and Accenture highlight lessons learned from federal initiatives that have simplified and streamlined the process of interacting with the government by implementing a customer-centered approach to digital services. The report also includes recommendations for reforms that can better empower agencies to provide excellent customer service to citizens. Follow at #customergovt View Related Infographics RELEASE EVENT VIDEO Download (1m)