RELATED February 22, 2024 Layered Leadership: Examining How Political Appointments Stack Up at Federal Agencies January 17, 2024 Max Stier's statement for the House Committee on Oversight and Accountability hearing "Toward an AI-Ready Workforce" January 12, 2024 Max Stier's public comments on OPM's "Recruitment and Relocation Incentive Waivers" proposed rule Back to Reports Serving Citizens: Strategies for Customer-Centered Government in the Digital Age September 8, 2014 Providing excellent services to citizens, businesses and other organizations is at the core of most federal agencies’ missions. However, customer satisfaction with the government’s services is low and declining. How can agencies design and deliver digital services to best meet their customers’ needs? How have some leaders overcome the barriers to collaborating across traditional organizational boundaries to create a more user-friendly digital experience? In the report, “Serving Citizens: Strategies for Customer-Centered Government in the Digital Age,” the Partnership for Public Service and Accenture highlight lessons learned from federal initiatives that have simplified and streamlined the process of interacting with the government by implementing a customer-centered approach to digital services. The report also includes recommendations for reforms that can better empower agencies to provide excellent customer service to citizens. Follow at #customergovt View Related Infographics RELEASE EVENT VIDEO Download (1m)