RELATED October 12, 2023 James-Christian Blockwood’s statement for the House Committee on Administration Subcommittee on Modernization, “Legislative Branch Advancement: GAO Modernization” August 16, 2023 Presidential Transitions are a Perilous Moment for National Security May 31, 2023 The State of Public Trust in Government 2023 Back to Reports Time for a Change: How agencies are transforming business practices to meet customer needs October 23, 2018 The White House and Congress have prioritized improving customer experience with government. Those nudges are important and useful—but to truly enhance customers’ interactions with government, change has to come from the federal agencies. Agency leaders will have to untangle a complicated web of decades-old systems and business processes that underpin how government delivers services to the public. In our latest issue whitepaper, “Time for a Change: How Agencies are Transforming Business Practices to Meet Customer Needs,” we worked with Accenture Federal Services to identify how federal departments and agencies are rethinking traditional ways of doing business. Read the digital report