RELATED December 04, 2024 Understanding Committee and Floor Delays During The Senate Confirmation Process: A Closer Look at Biden Administration Nominations October 22, 2024 Exploring Performance October 17, 2024 Framework of Implementation Excellence Back to Reports Time for a Change: How agencies are transforming business practices to meet customer needs October 23, 2018 The White House and Congress have prioritized improving customer experience with government. Those nudges are important and useful—but to truly enhance customers’ interactions with government, change has to come from the federal agencies. Agency leaders will have to untangle a complicated web of decades-old systems and business processes that underpin how government delivers services to the public. In our latest issue whitepaper, “Time for a Change: How Agencies are Transforming Business Practices to Meet Customer Needs,” we worked with Accenture Federal Services to identify how federal departments and agencies are rethinking traditional ways of doing business. Read the digital report