RELATED May 31, 2023 The State of Public Trust in Government 2023 May 17, 2023 The Good Government Connection: Linking the Employee and Customer Experiences April 25, 2023 Effective presidential transitions can earn the public’s trust Back to Reports Time for a Change: How agencies are transforming business practices to meet customer needs October 23, 2018 The White House and Congress have prioritized improving customer experience with government. Those nudges are important and useful—but to truly enhance customers’ interactions with government, change has to come from the federal agencies. Agency leaders will have to untangle a complicated web of decades-old systems and business processes that underpin how government delivers services to the public. In our latest issue whitepaper, “Time for a Change: How Agencies are Transforming Business Practices to Meet Customer Needs,” we worked with Accenture Federal Services to identify how federal departments and agencies are rethinking traditional ways of doing business. Read the digital report