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Protecting Democracy: Safeguarding the Civil Service
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Public Service 101: Five Things You Should Know About Civil Servants
Public Service 101: Five Things You Should Know About Civil Servants
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October 24, 2024
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Innovation and Technology
Google.org announces a $10 million grant to the Partnership for Public Service to launch the Center for Federal AI
The Partnership for Public Service is pleased to announce it has been awarded a $10 million grant from Google.org, the company’s philanthropic arm, to support the development of the Partnership for Public Service Center for Federal AI™, a hub dedicated to growing AI literacy and cultivating AI leadership and talent within the federal government. The...
Amanda Starling Gould
October 16, 2024
Partnership Insights
‘Our Government Explained’ Season 2 reveals how federal agencies shape our everyday lives
A spring 2024 poll by the Partnership for Public Service found that just 23% of Americans trust the federal...
Dieynaba Talla
October 15, 2024
Recognition
An inside look at the ‘Oscars’ of government: Meet our 2024 Sammies winners
On Wednesday, Sept. 11, the Partnership or Public Service hosted the 23rd annual Samuel J. Heyman Service t...
Abraham Amaya
September 12, 2024
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Customer Experience
Improving customer engagement through federal AI
The Partnership for Public Service, in collaboration with Deloitte, convened federal customer experience an...
Bryon Casebolt
September 30, 2024
Customer Experience
Aligning the customer experience, the employee experience and the digital experience fo...
In today’s federal government, the synergy between the customer experience, the employee experience and the...
Sahil Singh
September 19, 2024
Customer Experience
Insights from the Customer Experience Organization Design Roundtable Series
America is at an inflection point, with public trust in government continuing its overall decline since the...
Sahil Singh
September 3, 2024
Customer Experience
Designing for the people: A framework for developing effective federal services
Human-centered design is a powerful tool for federal leaders to help their teams work more efficiently, eff...
John Zachary
July 24, 2024
Customer Experience
Leadership and innovation in the customer experience: Lessons from our new roundtable
Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to ...
Alexander Lopez-Perez
July 1, 2024
Customer Experience
New federal guidelines seek to improve the digital experience
In the first installment of this year’s Federal Communicators Series, the Partnership for Public Service sp...
Rebecca Dowling
March 12, 2024
Customer Experience
Evolving the customer experience through artificial intelligence
Artificial intelligence is walking the runway into our government and taking center stage in Congress, whic...
Ross Apter
January 31, 2024
Customer Experience
Celebrating equity in federal customer experience initiatives
As we mark Customer Experience Day, the inseparable link between equity and federal CX has never been more ...
Amber Chaudhry
October 3, 2023
Customer Experience
Empowering front-line staff with trauma-informed care at the Department of Housing and ...
The COVID-19 pandemic strained many government service providers with an increase of Americans in crisis se...
Anthony Vetrano
August 9, 2023
Customer Experience
That’s a bright idea: Engaging employees and customers at the Department of Labor
Improving the experiences of federal employees can lead to better experiences for federal customers, accord...
Anthony Vetrano
August 2, 2023
