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Congress
Navigating the government shutdown: Essential information you need to know
While the federal government has shut down many times in the past and furloughed federal employees, this time is unique. Previously, agencies have tried to minimize service disruptions and have brought back employees after a shutdown has ended, but the Trump administration this time has said it plans to use the current crisis to fire...
Ross Apter
October 3, 2025
Leadership and Collaboration
A model to strengthen leadership in state and local government
State and local government leaders, who already shoulder vast responsibility, are increasingly being called...
Lauren Anstey, Kelly Shih
May 22, 2025
Workforce
Why a skills assessment is your most powerful career pivot tool
A recent Partnership for Public Service FedSupport webinar explored how skills assessments can help drive c...
Kristen Carroll, Katy Hogan
May 6, 2025
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Customer Experience
Improving customer engagement through federal AI
The Partnership for Public Service, in collaboration with Deloitte, convened federal customer experience an...
Bryon Casebolt
September 30, 2024
Customer Experience
Aligning the customer experience, the employee experience and the digital experience fo...
In today’s federal government, the synergy between the customer experience, the employee experience and the...
Sahil Singh
September 19, 2024
Customer Experience
Insights from the Customer Experience Organization Design Roundtable Series
America is at an inflection point, with public trust in government continuing its overall decline since the...
Sahil Singh
September 3, 2024
Customer Experience
Designing for the people: A framework for developing effective federal services
Human-centered design is a powerful tool for federal leaders to help their teams work more efficiently, eff...
John Zachary
July 24, 2024
Customer Experience
Leadership and innovation in the customer experience: Lessons from our new roundtable
Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to ...
Alexander Lopez-Perez
July 1, 2024
Customer Experience
New federal guidelines seek to improve the digital experience
In the first installment of this year’s Federal Communicators Series, the Partnership for Public Service sp...
Rebecca Dowling
March 12, 2024
Customer Experience
Evolving the customer experience through artificial intelligence
Artificial intelligence is walking the runway into our government and taking center stage in Congress, whic...
Ross Apter
January 31, 2024
Customer Experience
Empowering front-line staff with trauma-informed care at the Department of Housing and ...
The COVID-19 pandemic strained many government service providers with an increase of Americans in crisis se...
Anthony Vetrano
August 9, 2023
Customer Experience
That’s a bright idea: Engaging employees and customers at the Department of Labor
Improving the experiences of federal employees can lead to better experiences for federal customers, accord...
Anthony Vetrano
August 2, 2023
Customer Experience
Connecting the dots between the customer experience and trust in government
Recent polling by the Partnership for Public Service shows that positive experiences with federal services ...
Liz Byers
July 31, 2023
