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Protecting Democracy: Safeguarding the Civil Service
Protecting Democracy: Safeguarding the Civil Service
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June 11, 2024
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February 20, 2025
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Partnership Insights
Introducing FedSupport, a resource hub for current and former federal employees
In response to the recent disruptions to the civil service, the Partnership for Public Service is launching FedSupport, a centralized hub that provides critical resources to current and former federal employees navigating this time of uncertainty. The site offers answers to federal employees’ frequently asked questions, a resource library on timely topics, and a platform...
Partnership for Public Service
April 1, 2025
Workforce
How recent changes to the civil service affect federal employee benefits
The Partnership’s Federal Employee Explainer Series featured a webinar on federal retirement and othe...
Partnership for Public Service
February 19, 2025
Workforce
How resumes are evaluated in the private sector: Advice for former federal employees
The Partnership for Public Service’s FedSupport Webinars featured a session on how resumes are evalua...
Partnership for Public Service
April 15, 2025
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Customer Experience
Improving customer engagement through federal AI
The Partnership for Public Service, in collaboration with Deloitte, convened federal customer experience an...
Bryon Casebolt
September 30, 2024
Customer Experience
Aligning the customer experience, the employee experience and the digital experience fo...
In today’s federal government, the synergy between the customer experience, the employee experience and the...
Sahil Singh
September 19, 2024
Customer Experience
Insights from the Customer Experience Organization Design Roundtable Series
America is at an inflection point, with public trust in government continuing its overall decline since the...
Sahil Singh
September 3, 2024
Customer Experience
Designing for the people: A framework for developing effective federal services
Human-centered design is a powerful tool for federal leaders to help their teams work more efficiently, eff...
John Zachary
July 24, 2024
Customer Experience
Leadership and innovation in the customer experience: Lessons from our new roundtable
Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to ...
Alexander Lopez-Perez
July 1, 2024
Customer Experience
New federal guidelines seek to improve the digital experience
In the first installment of this year’s Federal Communicators Series, the Partnership for Public Service sp...
Rebecca Dowling
March 12, 2024
Customer Experience
Evolving the customer experience through artificial intelligence
Artificial intelligence is walking the runway into our government and taking center stage in Congress, whic...
Ross Apter
January 31, 2024
Customer Experience
Empowering front-line staff with trauma-informed care at the Department of Housing and ...
The COVID-19 pandemic strained many government service providers with an increase of Americans in crisis se...
Anthony Vetrano
August 9, 2023
Customer Experience
That’s a bright idea: Engaging employees and customers at the Department of Labor
Improving the experiences of federal employees can lead to better experiences for federal customers, accord...
Anthony Vetrano
August 2, 2023
Customer Experience
Connecting the dots between the customer experience and trust in government
Recent polling by the Partnership for Public Service shows that positive experiences with federal services ...
Liz Byers
July 31, 2023
