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Protecting Democracy: Safeguarding the Civil Service
Protecting Democracy: Safeguarding the Civil Service
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June 11, 2024
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Our Government Explained (in 3 Minutes or Less): Education and Work Play Huge Roles in our Lives
Our Government Explained (in 3 Minutes or Less): Education and Work Play Huge Roles in our Lives
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August 30, 2024
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Recognition
An inside look at the ‘Oscars’ of government: Meet our 2024 Sammies winners
On Wednesday, Sept. 11, the Partnership or Public Service hosted the 23rd annual Samuel J. Heyman Service to America Medals® at the John F. Kennedy Center for the Performing Arts in Washington, D.C. This year’s ceremony—livestreamed through Cox Media’s YurView platform—recognized 25 outstanding individuals and teams working in 20 different agencies and subcomponents. Fittingly, the...
Abraham Amaya
September 12, 2024
Leadership and Collaboration
Level up your leadership game: 5 tips for federal employees
There are infinite ways to become an effective leader, so much so that it can feel daunting to know where t...
Evy Vannoy
August 14, 2024
Customer Experience
Insights from the Customer Experience Organization Design Roundtable Series
America is at an inflection point, with public trust in government continuing its overall decline since the...
Sahil Singh
September 3, 2024
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Customer Experience
Improving customer engagement through federal AI
The Partnership for Public Service, in collaboration with Deloitte, convened federal customer experience an...
Bryon Casebolt
September 30, 2024
Customer Experience
Aligning the customer experience, the employee experience and the digital experience fo...
In today’s federal government, the synergy between the customer experience, the employee experience and the...
Sahil Singh
September 19, 2024
Customer Experience
Insights from the Customer Experience Organization Design Roundtable Series
America is at an inflection point, with public trust in government continuing its overall decline since the...
Sahil Singh
September 3, 2024
Customer Experience
Designing for the people: A framework for developing effective federal services
Human-centered design is a powerful tool for federal leaders to help their teams work more efficiently, eff...
John Zachary
July 24, 2024
Customer Experience
Leadership and innovation in the customer experience: Lessons from our new roundtable
Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to ...
Alexander Lopez-Perez
July 1, 2024
Customer Experience
New federal guidelines seek to improve the digital experience
In the first installment of this year’s Federal Communicators Series, the Partnership for Public Service sp...
Rebecca Dowling
March 12, 2024
Customer Experience
Evolving the customer experience through artificial intelligence
Artificial intelligence is walking the runway into our government and taking center stage in Congress, whic...
Ross Apter
January 31, 2024
Customer Experience
Celebrating equity in federal customer experience initiatives
As we mark Customer Experience Day, the inseparable link between equity and federal CX has never been more ...
Amber Chaudhry
October 3, 2023
Customer Experience
Empowering front-line staff with trauma-informed care at the Department of Housing and ...
The COVID-19 pandemic strained many government service providers with an increase of Americans in crisis se...
Anthony Vetrano
August 9, 2023
Customer Experience
That’s a bright idea: Engaging employees and customers at the Department of Labor
Improving the experiences of federal employees can lead to better experiences for federal customers, accord...
Anthony Vetrano
August 2, 2023