Our Research

Our wide-ranging research on topics related to government effectiveness and impact helps us develop forward-thinking solutions that change the way government works. We have generated hundreds of research reports on government reform issues, and we continue to delve into the most important challenges confronting how our government operates. Our data-driven thought leadership offers sound analysis and actionable recommendations on the current challenges facing the federal workforce and government structures.

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Featured Publications

California’s Talent Gap: Recruiting and Hiring a New Generation of Federal Employees

California has the largest population of civilian federal workers outside of the Washington, D.C., region, with more than 150,000 civil servants working at federal agencies that have important and diverse missions. This issue brief provides an overview of federal entry-level talent needs in California, discusses recruiting and hiring challenges and offers strategies agencies can use… Download (212k)

Looking Inward for Talent: Retraining Employees for Tomorrow’s Jobs

As technology becomes more intertwined with government services and operations, we need a workforce that can use this new technology on a large scale. With other sectors competing for similar skills, hiring alone may not be able to fill the need for a highly skilled, tech-savvy workforce. The government will need to look towards its… Download (383k)

Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience

Mission-support functions such as contracting, information technology and human resources are critical in government—service providers offer expertise that helps their agency serve the public and achieve their organization’s missions. How can providers improve the internal customer experience and foster better working relationships with their colleagues? In “Colleagues as Customers,” the Partnership for Public Service and… Download (1m)

More than Meets AI II: Building Trust, Managing Risk

Artificial intelligence has more potential to improve how government works than any other recent technological innovation. However, adopting AI comes with challenges that can include bias, security, transparency, employee knowledge or federal acquisition and budget processes. It’s vital for federal agencies to build the public’s trust in AI as the government’s use of the technology… Download (376k)

Seize the Data: Using Evidence to Transform How Federal Agencies Do Business

For our federal government to become more effective and efficient, leaders need to use data and evidence to inform their decision-making. Is your agency using data to its fullest extent? In “Seize the Data: Using Evidence to Transform How Federal Agencies Do Business,” the Partnership for Public Service and Grant Thornton explore strategies for agencies… Download (241k)

Beyond the Beltway: How Federal Leaders Can Engage Employees Working Across the Nation

It’s a common misconception that most federal employees are in the Washington, D.C. metropolitan area. In reality, 85 percent of federal employees live and work outside the nation’s capital. With much of the responsibility for delivering on the missions of our government falling on employees working away from Washington, it’s critical that federal leaders master… Download (265k)

More Than Meets AI

The federal government must be ready for a boom in the use of artificial intelligence. How agencies incorporate AI into their work and manage the potential impact on the workforce has implications beyond the professional lives of federal employees. It affects all Americans and millions more outside our borders. AI is expected to revolutionize how… Download (463k)

The Buck Stops Here: How federal leaders can reduce improper payments

Ensuring that taxpayer money is properly spent is critical to government effectiveness. However, improper payments within government programs continues to be a significant issue with federal improper payments totaling over $140 billion in 2017. To make meaningful progress on this issue, agency leaders need to go beyond the standard solutions. In a new report, “The… Download (383k)

Tech to Hire: Transforming Federal HR Beginning with Recruiting and Hiring

With only six percent of full-time federal employees under the age of 30 and 45 percent aged 50 and above, government needs to focus on recruiting and hiring the next generation of talent. Yet agencies aren’t making it easy for these individuals to apply for open positions. Federal agencies still rely on decades-old legacy technology… Download (827k)

Time for a Change: How agencies are transforming business practices to meet customer needs

The White House and Congress have prioritized improving customer experience with government. Those nudges are important and useful—but to truly enhance customers’ interactions with government, change has to come from the federal agencies. Agency leaders will have to untangle a complicated web of decades-old systems and business processes that underpin how government delivers services to… Read the digital report Read More

Mobilizing Tech Talent

Every aspect of government requires technology. From delivering high-quality health care to veterans to processing millions of tax returns, federal agencies depend on technology to operate efficiently and deliver effective services to the American people. And yet, government lags behind the private sector in developing, implementing and upgrading new technologies because they lack the necessary… Download (1m)

Leading Change: Seven Strategies for Effective Government Transformation

Federal leaders are constantly rethinking and restructuring federal agencies to find efficiencies and increase effectiveness. President Trump’s executive order to reorganize the executive branch offers leaders the opportunity to make sweeping changes across the federal landscape. The Partnership for Public Service and Booz Allen Hamilton tapped experts who have led agency transformations and uncovered seven… Download (524k)

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