Our Research

Our wide-ranging research on topics related to government effectiveness and impact helps us develop forward-thinking solutions that change the way government works. We have generated hundreds of research reports on government reform issues, and we continue to delve into the most important challenges confronting how our government operates. Our data-driven thought leadership offers sound analysis and actionable recommendations on the current challenges facing the federal workforce and government structures.

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Rapid Reinforcements: Strategies for Federal Surge Hiring

Federal agencies encounter many challenges that require rapid growth of their workforce such as national emergencies, large-scale attrition, new mission requirements or the need for emergent skills. In such instances, standard federal hiring practices are often insufficient to meet the immediate demands for additional talent. As a result, agencies may seek strategies to undertake surge hiring, the process of quickly and significantly increasing the size of the workforce.

With support from the Democracy Fund, the Partnership for Public Service conducted in-depth research—including a literature review as well as interviews with current and former federal HR leaders and other agency officials—to identify the most effective and widely applicable strategies for surge hiring. Based on the examination of previous hiring surges, the Partnership identified best practices, challenges and lessons learned, distilling these findings into three basic strategies that agencies can use without additional authority from Congress.

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Government for the People: Serving the Public in a New World

In collaboration with Accenture Federal Services, we publish an annual “Government for the People” report—a comprehensive collection of data and insights on how customers experience some of the government’s key services.

Even before the coronavirus pandemic, many federal agencies were striving to serve more people and meet rising customer expectations—which are set by the best experiences people have in the commercial sector. Faced with the challenge of delivering services during an unprecedented crisis, some agencies quickly adopted new strategies to meet changing customer needs. These enhancements should be the new normal for how government operates, not just something it does when facing a crisis.

Our second annual report provides in-depth data and insights on 11 key federal services, assesses the progress government has made since last year, and offers three service-delivery principles for advancing customer experience improvements in the pandemic and beyond.

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A Time for Talent: Improving Federal Recruiting and Hiring

To deliver for the American people now and in the future, and competently respond to inevitable crises, the government must be able to recruit and hire a world-class workforce. Yet the federal recruiting and hiring process is in drastic need of repair. In “A Time for Talent: Improving Federal Recruiting and Hiring,” the Partnership for Public Service outlines practical steps agencies can take to attract mission-critical talent and strengthen the federal government, working within an existing system that is saddled with many cumbersome and complex rules and procedures.

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Into the Storm: Using Artificial Intelligence to Improve California’s Disaster Resilience

The Partnership for Public Service worked with Microsoft to examine ways AI could help the federal, state and local governments improve their resilience. Read the findings in this white paper.

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Mastering Risk: Ways to Advance Enterprise Risk Management Across Government

In “Mastering Risk: Ways to Advance Enterprise Risk Management Across Government,” the Partnership and Deloitte explore how federal leaders can use enterprise risk management to improve decision-making and program outcomes.

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Cracking the Code: Harnessing the Exponential Power of Technology

In “Cracking the Code: Harnessing the exponential power of technology,” the Partnership for Public Service and Booz Allen Hamilton assess the use of three emerging technologies — artificial intelligence, immersive technologies and edge computing — to identify issues governments should consider to maximize the benefits of these technologies and provide advice for accelerating their adoption.

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Finance of the Future

In “Finance of the Future,” the Partnership and Deloitte summarize the top issues and key conclusions raised during conversations with federal financial leaders to envision a future of more effective financial management. The brief also describes accomplishments and challenges for federal finance leaders and outlines recommendations to help turn the vision for federal finance into a reality.

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Golden State of Collaboration: Fostering Intergovernmental and Cross-Sector Partnerships in California

This issue brief summarizes key themes from roundtable discussions hosted between October 2019 and January 2020 by the Partnership, X Sector Labs and the San Francisco Federal Executive Board, and outlines actions that could increase the number of effective partnerships in California, especially those involving the federal government.

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Tech Talent for 21st Century Government

In this report the Partnership for Public Service and the Tech Talent Project identify top technology and innovation leadership positions in government, the competencies these leaders and their teams need to be successful, advice for recruiting and hiring technical experts, and opportunities and challenges for technology transformation in federal agencies.

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Building the Case for Talent Development

The federal government must invest in its workforce if it is to address modern challenges. The Partnership and Cornerstone OnDemand developed these 5 tips to help agencies prepare a case to leadership for the benefits of talent development.

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