Our Research

Our wide-ranging research helps us develop forward-thinking solutions that change the way government works. We have generated hundreds of research reports on government reform issues, and we continue to provide data-driven thought leadership and actionable recommendations on the current challenges facing the federal workforce and government operations.

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Research

Government For the People: Designing for Equitable and Trusted Customer Experiences

Our “Government for the People” report, published annually with Accenture Federal Services, offers a comprehensive look at how customers experience some of the government’s key services. Explore this year’s customer experience profiles for insights into how government can better serve the diverse needs of our country.

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Retracing Steps: Reflecting on Management Lessons in Public Health Data Infrastructure During COVID-19

The Partnership for Public Service shares case studies that highlight how public health teams adapted to respond to the pandemic. It explores management lessons on addressing public health data infrastructure challenges and developing strategies to strengthen equitable pandemic response.

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Trading Places: The Benefits, Challenges and Potential of Federal Public-Private Talent Exchanges

In a new report, the Partnership and EY offer agencies a set of best practices and strategies for maximizing the potential of federal public-private talent exchanges.

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Better Together: How Integrating Enterprise Risk Management Can Strengthen Federal Cybersecurity

The Partnership for Public Service and Deloitte explore how agencies can use enterprise risk management, or ERM, to better assess, monitor and make decisions about cybersecurity risks. This issue brief shares six leading practices from agencies that have already started integrating ERM and cybersecurity functions, and it discusses how these practices can help ensure effective and secure operations that enable government to better carry out its mission.

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Leading with Experience: A Framework for Customer-Focused Leadership in Government

The Partnership for Public Service and Maximus Federal address how individual leaders can improve the federal customer experience and recommends government-wide actions agencies can take to create a culture of customer-focused leadership.

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Meeting the Moment: Tips for Building Bold Strategic Plans and Turning Them into Results

This report presents the findings from workshops and supplemental interviews conducted by the Partnership for Public Service and Grant Thornton Public Sector to learn more about federal strategic planning teams. It highlights practical steps strategic planners can take to create plans and provides tips for turning those plans into results.

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Unconfirmed: Why reducing the number of senate-confirmed positions can make government more effective

Using appointments data from the Political Appointee Tracker compiled by the Partnership for Public Service and The Washington Post along with expert analysis, this report highlights key trends in filling Senate-confirmed positions and in the nomination and confirmation process.

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15 Editions of Best Places to Work

Our anniversary report, produced in collaboration with Boston Consulting Group, reflects on both the opportunities and requirements for the next era of federal employee engagement.

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Transforming Human Resources: A Guide to Delivering the HR Services that Government Needs

Human resources services play a critical, yet often underestimated, role in helping agencies achieve their goals. In this issue brief, the Partnership for Public Service and Deloitte Consulting examine how effective human resources services contribute to government’s success and offer several recommendations to help leaders transform federal HR.

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Fed Figures: COVID-19 and the Federal Workforce

The COVID-19 pandemic has posed a once-in-a-generation challenge for the federal government and its 2 million employees, creating urgent new missions and fundamentally altering how government engages the public. This analysis sheds light on the current characteristics of our nation’s federal civilian workforce—many of whom are on the front lines in the fight against the coronavirus. 

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Bright Spots: Federal Success Stories from the COVID-19 Pandemic

Amid a global pandemic, federal agencies have continued to deliver critical services to the American public. For a deeper look at how our government has forged innovative solutions to address the COVID-19 crisis, read our “bright spots” case studies.

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Behind the Scenes: How Government Mission-Support Services Can Use a Customer Lens to Meet Big Challenges

This issue-brief demonstrates how mission-support offices have created—and can create—more customer-focused services that better enable government to solve big challenges.

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Political Appointee Tracker

How many of the roughly 700 key positions requiring Senate confirmation has the administration filled?

Find Out