Our Research

Our wide-ranging research on topics related to government effectiveness and impact helps us develop forward-thinking solutions that change the way government works. We have generated hundreds of research reports on government reform issues, and we continue to delve into the most important challenges confronting how our government operates. Our data-driven thought leadership offers sound analysis and actionable recommendations on the current challenges facing the federal workforce and government structures.

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Featured Publications

Government for the People: Profiles on the customer experience

This report features in-depth customer experience profiles that highlight what is working well, where improvements are needed, and the actions that agencies are taking to strengthen the customer experience. It also highlights concrete steps that federal agencies, the Office of Management and Budget and Congress can take to enhance these services.

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California’s Talent Gap: Recruiting and Hiring a New Generation of Federal Employees

California has the largest population of civilian federal workers outside of the Washington, D.C., region, with more than 150,000 civil servants working at federal agencies that have important and diverse missions. This issue brief provides an overview of federal entry-level talent needs in California, discusses recruiting and hiring challenges and offers strategies agencies can use…
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Looking Inward for Talent: Retraining Employees for Tomorrow’s Jobs

As technology becomes more intertwined with government services and operations, we need a workforce that can use this new technology on a large scale. With other sectors competing for similar skills, hiring alone may not be able to fill the need for a highly skilled, tech-savvy workforce. The government will need to look towards its…
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Colleagues as Customers: How Mission-Support Services Can Improve the Customer Experience

The Partnership for Public Service and Medallia identify three key strategies for mission-support service providers to use to improve the internal customer experience.

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More than Meets AI II: Building Trust, Managing Risk

Artificial intelligence has more potential to improve how government works than any other recent technological innovation. However, adopting AI comes with challenges that can include bias, security, transparency, employee knowledge or federal acquisition and budget processes. It’s vital for federal agencies to build the public’s trust in AI as the government’s use of the technology…
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Seize the Data: Using Evidence to Transform How Federal Agencies Do Business

The report’s findings and recommendations can help your agency think through how to incorporate data when making decisions.

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Beyond the Beltway: How Federal Leaders Can Engage Employees Working Across the Nation

It’s a common misconception that most federal employees are in the Washington, D.C. metropolitan area. In reality, 85 percent of federal employees live and work outside the nation’s capital. With much of the responsibility for delivering on the missions of our government falling on employees working away from Washington, it’s critical that federal leaders master…
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More Than Meets AI

The federal government must be ready for a boom in the use of artificial intelligence. How agencies incorporate AI into their work and manage the potential impact on the workforce has implications beyond the professional lives of federal employees. It affects all Americans and millions more outside our borders. AI is expected to revolutionize how…
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The Buck Stops Here: How federal leaders can reduce improper payments

Ensuring that taxpayer money is properly spent is critical to government effectiveness. However, improper payments within government programs continues to be a significant issue with federal improper payments totaling over $140 billion in 2017. To make meaningful progress on this issue, agency leaders need to go beyond the standard solutions. In a new report, “The…
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Tech to Hire: Transforming Federal HR Beginning with Recruiting and Hiring

With only six percent of full-time federal employees under the age of 30 and 45 percent aged 50 and above, government needs to focus on recruiting and hiring the next generation of talent. Yet agencies aren’t making it easy for these individuals to apply for open positions. Federal agencies still rely on decades-old legacy technology…
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Time for a Change: How agencies are transforming business practices to meet customer needs

In this issue whitepaper we worked with Accenture Federal Services to identify how federal departments and agencies are rethinking traditional ways of doing business.

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Mobilizing Tech Talent

In a new report, “Mobilizing Tech Talent,” the Partnership for Public Service and two former leaders of the United States Digital Service share lessons learned from recruiting and hiring technical experts at USDS.

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Political Appointee Tracker

How many of the roughly 700 key positions requiring Senate confirmation has the new administration filled?

Find Out