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Four recommendations to improve the federal customer experience

“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.

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How Partnership West embraces diversity, equity and inclusion

Organizations should promote diversity, equity and inclusion, but program managers often struggle to incorporate these principles into their day-to-day work and organizational strategy. Here are three examples that demonstrate how Partnership West has woven diversity, equity and inclusion into its operations, so others can consider how they might emphasize this in their own programs.

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A diversity, equity and inclusion checklist for the Biden administration

The federal government should lead in the urgent and necessary work of promoting diversity, equity and inclusion—especially within the federal workforce. The Partnership recommends a series of actions for the Biden-Harris administration to take to improve the government’s record on diversity, equity and inclusion over the next four years.

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