Four recommendations to improve the federal customer experience
“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.
Three principles for improving the federal customer experience
At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic.
Communicating during the coronavirus: Advice from a Microsoft leader
The coronavirus pandemic forced communications professionals to change the way they work. At a Federal Communicators Network event, Frank Shaw, corporate vice president of communications at Microsoft, discusses his lessons for communicating effectively in this challenging environment.
Three tips to help you host engaging virtual programs
As more employees transition to telework, agencies may now be hosting programs and events virtually for the first time. The Partnership is sharing three tips to help you better connect with your online audiences to ensure your virtual offerings are just as successful as your in-person ones.
How to amplify government stories through media coverage
How can public affairs officers land good media coverage? At a Federal Communicators Network event, panels featuring government press officials and members of the media offered five tips for developing a successful media relations strategy for your agency.