We the Partnership

Breaking down the customer experience at the IRS

Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. 

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Trust is the foundation for transforming federal HR

Federal human resources have suffered from decades of underinvestment and a lack of attention from senior officials. Our “Transforming Human Resources” report explores why trust is the key ingredient to help agencies overcome these challenges and improve federal HR.

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Four recommendations to improve the federal customer experience

“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.

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