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How Congress can help build a true ‘government for the people’
04/26/2022The American public relies on government services to meet many critical needs. However, our government too often struggles to meet customer expectations and deliver…
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Surveying trust in government: Remember Washington, D.C. and the federal government are not the same thing
04/20/2022The Partnership for Public Service recently released a survey showing that 40% of people in America trust the federal government…
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Taking action to advance equity: A closer look at the president's executive order on customer experience
04/11/2022President Biden’s recent executive order on the federal customer experience is an important breakthrough that puts people at the center…
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How trust in the U.S. government compares with trust in government around the world
04/06/2022A recent national survey conducted for the Partnership for Public Service found that only 40% of people in America trust…
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3 ways President Biden’s executive order on the customer experience encourages interagency collaboration
03/30/2022Late last year, President Biden signed an executive order that sought to transform the federal customer experience to rebuild trust…
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Introducing our Agency Performance Dashboard: A new tool to build government transparency and accountability
03/29/2022The Partnership for Public Service’s new Agency Performance Dashboard provides digestible insights on 24 federal agencies, including workforce trends such…
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The importance of remaining vigilant as a leader
03/23/2022When teaching adaptive leadership, it is important to break down the difference between a complicated environment and a complex environment. If something is complicated,…
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The Partnership has a new website. Here are 5 big changes.
03/16/2022On March 13, the Partnership’s web and design team launched a new version of our main website: ourpublicservice.org. More than…
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Breaking down the customer experience at the IRS
03/10/2022In recent weeks, IRS officials have warned Americans to expect a difficult tax filing season. With millions of backlogged returns,…
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Do federal civil servants trust the government?
03/07/2022Evidence indicates that civil servants’ trust in government is tied to several critical trends in the federal workforce, including employee…