Resource Library

Customer Experience Dashboard

Reports

Written statement of Max Stier to the House Veterans’ Affairs Committee for their ‘Healthy Hiring’ hearing

Congressional Testimony and Policy Comments

The Most Important Customer: Improving the Citizen Experience with Government

Reports

From Inefficient to Integrated: Automating Human Resources Processes Improves Workforce Management

Reports

From Decisions to Results: Building a More Effective Government Through a Transformed Office of Management and Budget 

Reports

Walking the Line: Inspectors General Balancing Independence and Impact

Reports

Shared Services Leadership Maturity Model

Reports

Connecting HR, IT and Contract Specialists to their Agency Missions 

Reports

Partnership for Public Service 2015 Annual Report

Reports

A Pivotal Moment for the Senior Executive Service: Measures, aspirational practices and stories of success 

Reports