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Our Government Explained (in 3 Minutes or Less): Preparing for the Presidency

Running the U.S. government is one of the world’s most challenging jobs, yet there’s only a small window of time after the election to get ready, so presidential transition activities should start much sooner. The fourth video in the Partnership’s “Our Government Explained” series describes the role of the presidential transition process in preparing a president-elect to run the country or continue into a second term.

Watch the newly released video to learn more, including why it’s vital to start the transition process months before the election is even held. 

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Report
May 17, 2023

The Good Government Connection: Linking the Employee and Customer Experiences

Federal employee experience and customer experience are intertwined, and the connection between the two is particularly important now with agencies implementing historic investments in communities around the country through the Bipartisan Infrastructure Law, Inflation Reduction Act, and CHIPS and Science Act. This report highlights six strategies for how supervisors, midlevel managers, members of the Senior Executive Service and political appointees can improve the experience of their teams in ways that can lead to better experiences for federal customers. It also identifies four challenges to connecting the employee experience to the customer experience and offers recommendations for overcoming them.

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April 19, 2023

Collaborate to Innovate: Four Pillars of Federal Procurement Transformation

To tackle complex societal challenges and better serve the public, government agencies must collaborate internally, across agencies, with the public and with industry to take advantage of diverse expertise as well as the lived experience of the people they serve. We steadfastly believe a commitment to collaboration is foundational for significant and sustainable change. The agencies we profile here are proving that collaboration can transform procurement, and procurement innovation can lead to more equitable, effective digital government service delivery.

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February 27, 2023

Building a Culture of Innovation in Government

In collaboration with the Federal Innovation Council, we created a vision for how to build and foster a culture of innovation over the next two decades. This brief focuses on four main areas: Leadership, the workforce, the culture-building process and partnerships, all of which are integral to creating an innovative culture. The brief also addresses how to measure progress and involve key stakeholders, and it offers options for getting started.

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February 21, 2023

Mobilizing Cloud Computing for Public Service

To understand how agencies are mobilizing cloud computing for public service, the Partnership, in collaboration with the IBM Center for The Business of Government, hosted a series of events in 2022 featuring federal IT leaders. Over the course of three webinars, we heard from the Census Bureau; the departments of Agriculture, Defense and Veterans Affairs; the Federal Emergency Management Agency; the Government Accountability Office; the National Institutes of Health; the National Oceanic and Atmospheric Administration; and the Office of Personnel Management.

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January 11, 2023

In her own words: Recommendations for building inclusive leadership in the federal government

After analyzing two years of the Partnership for Public Service's 360 Leadership data, along with interviews and a focus group from federal women leaders, we compiled a list of best practices and offer suggestions for how individuals and organizations can support more inclusive leadership. To help make this information actionable, and because a focus of our entire LeadHERship series suggests that an important area of opportunity for improving inclusion and equity exists at the leader level, we conclude each section with some questions for leaders to ask themselves as they work to support their teams, and especially women.

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December 13, 2022

In the Public AI

Different agencies and levels of government have widely varying experience with using artificial intelligence in public service delivery. Whatever their level of experience, public sector organizations must put responsible AI principles at the center of their decision-making around AI. In this report the Partnership for Public Service and Microsoft offer recommendations of questions and considerations non-technical leaders should address at each stage of the process, from their first contemplation of AI to its routine use in service delivery.

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December 7, 2022

Race, gender and public service leadership Major findings from 360 assessment data

In this brief, we examine how racial and ethnic identity intersect with gender to affect federal leaders’ workplace experience. Like other research, our analysis supports the need to not just focus on gender when seeking to understand this experience, but to also explore how other social identities—especially race—influence the social perception of women leaders in government

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December 6, 2022

Designing a Government for the People

For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices.

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November 14, 2022

Retaining My Generation

In response to evolving workplace values and expectations related to COVID-19 and the Great Resignation, the Partnership for Public Service—with support from ServiceNow—examined why civil servants leave their agencies or the federal government altogether and what makes them stay. Recognizing that retention strategies should not be one-size-fits-all, our study focused on an important and often overlooked factor of employee retention: generational values and expectations. More specifically, we explored the characteristics and work motivations of Gen X and Gen Z civil servants.

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