Publications

Report
December 7, 2022
In this brief, we examine how racial and ethnic identity intersect with gender to affect federal leaders’ workplace experience. Like other research, our analysis supports the need to not just focus on gender when seeking to understand this experience, but to also explore how other social identities—especially race—influence the social perception of women leaders in government
Read More  
Report
December 6, 2022
For this report, we interviewed dozens of customer experience leaders, as well as those who design and implement services at federal agencies. We also had conversations with customer experience experts from national research institutes and universities. Additionally, our work was informed by input from our quarterly customer experience roundtables and by leading commercial practices.
Read More  
Report
December 1, 2022
There is no excerpt because this is a protected post.
Read More  
Report
November 14, 2022
In response to evolving workplace values and expectations related to COVID-19 and the Great Resignation, the Partnership for Public Service—with support from ServiceNow—examined why civil servants leave their agencies or the federal government altogether and what makes them stay. Recognizing that retention strategies should not be one-size-fits-all, our study focused on an important and often overlooked factor of employee retention: generational values and expectations. More specifically, we explored the characteristics and work motivations of Gen X and Gen Z civil servants.
Read More  
Report
October 27, 2022
In this report, we sought to better understand women’s self-confidence in the federal workplace using our 360 assessment data, as well as qualitative data we collected during 13 research interviews and a focus group with women in federal leadership positions. Our data demonstrates that women tend to experience self-doubt and perceive their own performance and leadership skills less favorably than others perceive them. We also found some evidence that women are more reluctant than men to see themselves as confident leaders. We argue that addressing this issue will require structural change and collective action to shift how women are recognized in the workplace.
Read More  
Report
October 25, 2022
This report features case studies detailing how three agencies have successfully created a data infrastructure and used that data to drive lasting change on the three PMA priorities.
Read More  
Report
October 20, 2022
Our data shows that Americans do not feel hopeless about Congress, but rather are ambivalent. By informing the public of Congress' accomplishments, we have an opportunity to change the way people think about the institution and our democracy.
Read More  
Report
October 5, 2022
In this brief—our first exploration of the data from our 360 tool—we examine federal employees’ leadership experiences based on gender, specifically for men and women serving as leaders at all levels across government.
Read More  
Report
August 25, 2022
After two years of data collection, we analyzed federal leaders to better understand certain patterns in leadership experience. Specifically, we examined the differences and similarities between how women and men understand and experience their roles as public service leaders, and explored the intersections between race, ethnicity and gender in public service leadership. 
Read More  
Report
July 6, 2022
In collaboration with the Congressional Management Foundation, the State of the Congress 2022 report provides an assessment of congressional civility, functionality and capacity by the people who know the institution best: congressional staff. The good news: We have found bipartisan, bicameral agreement on the challenges facing Congress, showing that there is a strong need and leverage for change.
Read More