Publications

Government for the People: Serving the Public in a New World

October 5, 2020

Publication Type: Research and Publications

In collaboration with Accenture Federal Services, we publish an annual “Government for the People” report—a comprehensive collection of data and insights on how customers experience some of the government’s key services. Even before the coronavirus pandemic, many federal agencies were striving to serve more people and meet rising customer expectations—which are set by the best experiences...

The Replacements: Why and How “Acting” Officials Are Making Senate Confirmation Obsolete

September 23, 2020

Publication Type: Research and Publications

The Constitution vests responsibility for filling federal leadership positions in both the president and the Senate — the president nominates officials for key posts, and the Senate provides “advice and consent.” But in recent years, presidents have found it increasingly easy to sidestep this process altogether and to install temporary, “acting” officials in place of...

Into the Storm: Using Artificial Intelligence to Improve California’s Disaster Resilience

July 9, 2020

Publication Type: Research and Publications

Disaster resilience is an area ripe for the use of artificial intelligence technologies. While some governments, companies and universities are using AI for this work, most efforts are in the early stages. AI technologies could help governments more quickly and efficiently identify risks, predict disasters and assess damage during and after an event. Recognizing the...

Mastering Risk: Ways to Advance Enterprise Risk Management Across Government

May 26, 2020

Publication Type: Research and Publications

The federal government is no stranger to risk. Each day, agencies confront risks that threaten the overall success of their missions. In “Mastering Risk: Ways to Advance Enterprise Risk Management Across Government,” The Partnership for Public Service and Deloitte explore how federal leaders can use enterprise risk management to improve decision-making and program outcomes. The...

Cracking the Code: Harnessing the Exponential Power of Technology

May 12, 2020

Publication Type: Research and Publications

Emerging technologies are advancing the federal government’s ability to deliver services and address next-generation challenges in areas ranging from public health to national security to payment processing. However, as far as government has come in recent years, it has only begun to capitalize on the innovative technological opportunities that continue to emerge. Government must be...

Finance of the Future

April 27, 2020

Publication Type: Research and Publications

Nothing is immune from the impact of rapid and constant developments in data and technology. Federal leaders must look to the future and adapt to meet the needs of financial management in a dynamic environment. Despite great strides since the passage of the CFO Act in 1990, more can be done. In “Finance of the...

Golden State of Collaboration: Fostering Intergovernmental and Cross-Sector Partnerships in California

April 27, 2020

Publication Type: Research and Publications

Organizations in any sector enhance their ability to tackle challenges when they combine their strengths and share their knowledge with other entities, either across sectors or within their own. California has some of the most innovative organizations in the country, making it a hub for new ideas, and as the fifth largest economy in the...

Tech Talent for 21st Century Government

April 16, 2020

Publication Type: Research and Publications

From delivering high-quality health care to veterans to processing millions of tax returns to regulating autonomous vehicles and drones, agencies depend on technology and innovation to operate efficiently and deliver effective services to the American people. Yet the federal government lags behind the private sector in hiring qualified technologists for mission-critical leadership and staff positions,...

Building the Case for Talent Development

February 14, 2020

Publication Type: Research and Publications

The federal government must invest in its workforce if it is to address modern challenges. The Partnership and Cornerstone OnDemand developed these 5 tips to help agencies prepare a case to leadership for the benefits of talent development.