RELATED January 20, 2026 A Government in Chaos: Trump's first year back in office January 15, 2026 How Congress Should Shape AI Implementation in Federal Agencies December 10, 2025 CX in 2030 and Contact Centers Project Back to Reports A Blueprint for Leading Lasting Technology Reforms in Government November 7, 2017 Some government agencies use cutting-edge technology to deliver better services more efficiently at lower costs. But too often, limited funds are directed to maintain old technology systems rather than invest in new ones. Our report, “A Blueprint for Leading Lasting Technology Reforms in Government,” outlines concrete steps leaders can take to pursue ambitious—and vital—IT reforms. Download (913k)