RELATED May 31, 2023 The State of Public Trust in Government 2023 May 17, 2023 The Good Government Connection: Linking the Employee and Customer Experiences April 25, 2023 Effective presidential transitions can earn the public’s trust Back to Reports A Prescription for Better Performance: Engaging Employees at VA Medical Centers March 21, 2019 How does employee engagement affect agency performance in the federal government? That’s what the Partnership for Public Service and Boston Consulting Group set out to understand in “A Prescription for Better Performance: Engaging Employees at VA Medical Centers.” We analyzed data over a three-year period from nearly 150 medical centers operated by the Department of Veterans Affairs, and found a strong correlation between employee engagement and higher patient satisfaction, better service and more talent retention. Download (335k)