Government Effectiveness January 24, 2024 Building trust in government: A data-driven imperative At a time when our democracy faces serious threats, partisanship is on the rise and public faith in federal institutions is low, the Partnership for Public Service and the Data Foundation share a mutual dedication to the important task of building trust in government. As part of its work to build the capacity of agencies... Read more
Leadership and Collaboration February 7, 2024 New Partnership network helps federal communicators share agency success stories In January 2024, Donna Garland, a senior communications leader at the General Services Administration, beca... Read more
Congress January 17, 2024 4 tips to stay resilient during a government shutdown During the 35-day government shutdown in 2018-2019, the Partnership hosted a Facebook Live with Virginia Hi... Read more
Diversity, Equity and Inclusion May 17, 2023 Mapping for equity: Investing in customer journey maps for better public services Hours after taking office, President Biden signed an executive order that committed the federal government ... Read more
Congress April 26, 2022 How Congress can help build a true ‘government for the people’ The American public relies on government services to meet many critical needs. However, our government too ... Read more
Innovation and Technology December 10, 2021 Why data matters: The case for evidence-based innovation Data is essential to government. How agencies collect, interpret and share data informs how they make decis... Read more
Innovation and Technology November 22, 2021 4 recommendations for building a customer-focused government Efforts to improve the federal customer experience have made significant gains over the past few years. For... Read more
Customer Experience November 19, 2020 Four recommendations to improve the federal customer experience The COVID-19 pandemic has challenged federal agencies to meet customer needs and deliver key services. “Gov... Read more
Customer Experience October 30, 2020 Three principles for improving the federal customer experience This year, federal agencies across government faced a major challenge: meeting customer expectations while ... Read more
Leadership and Collaboration September 21, 2020 Why internal customer experience helps agencies deliver on their mission Strong internal customer experience enables government employees to be successful. A bold statement? Not re... Read more
Fed Figures October 23, 2019 A different way of thinking about the size of government In the public debate about the “proper” size of government, the discussion often overlooks the fact that th... Read more
Leadership and Collaboration May 13, 2019 Developing a leadership mindset: Perspectives from a Preparing to Lead program participant Richard Black works as a claims specialist for the Social Security Administration in Florence, Alabama, aft... Read more