What’s next for the Public Service Leadership Model? The Public Service Leadership Model continues to serve as the standard for effective federal leadership. Two years after its release, we look at where the model has been and what’s ahead. Read More
The most effective strategies for surge hiring In “Rapid Reinforcements: Strategies for Federal Surge Hiring,” the Partnership examined federal surge hiring in response to the COVID-19 pandemic and outlined three strategies that agencies can implement to improve the process. Now, a new template can help hiring teams develop a strategic recruitment plan for surge hiring at their agencies. Read More
How a new focus on customer experience helped the Bureau of the Fiscal Service adapt to the pandemic Beginning in 2018, Bureau of the Fiscal Service leaders started investing in new technologies and streamlining internal decision-making processes to better meet the needs of other agencies and the public. This customer-focused modernization effort laid the groundwork for the bureau to provide crucial support services during the COVID-19 pandemic. Read More
2014 Best Places to Work in the Federal Government® Analysis: Improving Leadership Publication Type: Research and Publications Publication Topic: Employee Engagement,Leadership and Collaboration Publication Tags: Best Places to Work in the Federal Government Using the 2014 Best Places to Work in the Federal Government® data derived from the Office of Personnel Management’s Federal Employee Viewpoint Survey, the Partnership for Public Service and Deloitte Consulting LLP examined the satisfaction and commitment of the SES members and looked at how the views of these executives differ from those of all...
Customer Experience Dashboard Publication Type: Research and Publications Publication Topic: Customer Experience This sample customer experience dashboard highlights some of the important data that agency leaders can track to understand services from a customer’s perspective.
10 ways to celebrate Public Service Recognition Week 2025 Join us in celebrating public servants during this year’s Public Service Recognition Week. We offer 10 ideas—small and big, virtual and in-person—to help you get started. Read More
How a new Partnership program helped one federal employee improve engagement at her agency Anita Gonzales-Evans, a program analyst at the Department of the Interior’s Bureau of Trust Funds Administration, recently completed the Partnership’s new Engagement Coordinator Collective and spoke with us about why it was such a valuable experience. Read More
The Sammies Series: Q&A with Microsoft and the Appalachian Regional Prescription Opioid Strike Force team 2020 Service to America Medals finalists Thomas Prevoznik, deputy assistant administrator at the Drug Enforcement Administration, and Gary Cantrell, deputy inspector general for investigations at the Department of Health and Human Services, spoke with Microsoft’s Toni Townes-Whitley about their efforts to address the country’s deadly opioid epidemic. Read More
Why tech experts should consider a job in government There has never been a more critical time for technical leaders to join the federal government. Cass Madison, acting executive director for the Tech Talent Project, writes about the importance of finding tech-savvy employees to serve our country. Read More
Four recommendations to improve the federal customer experience “Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services. Read More
