Managing Change in the Moment

Young businesswoman sitting at her office desk in the afternoon and smiling while working on a computer

Location Virtual

Cost $195

Average Duration 100 Minutes on average

Audience Primarily for mid-level managers and individual contributors but open to all current and aspiring public servants at all levels of government

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For more information, contact: Jennifer Benbow at jbenbow@ourpublicservice.org or (202) 495-3339

For all other eLearning questions, contact: moodlesupport@ourpublicservice.org

Managing Change in the Moment, is a self-paced leadership development course for anyone interested in leading in the public sector.

For all federal, state, local, and aspiring public servants, this self-paced eLearning course equips leaders with the tools to recognize and respond to change in real time. Designed with mid-level managers and individual contributors in mind, the course focuses on strengthening your ability to lead with clarity, empathy, and intention during periods of transition.

You’ll explore how individuals and teams experience rapid change and learn how to identify and address the thoughts, emotions, and behaviors that influence performance. With a focus on practical strategies and neuro-leadership techniques, you’ll be better prepared to create alignment, boost engagement, and sustain momentum during times of uncertainty.

By the end of this course, you will be able to:

Identify how change is affecting you and your team
Support others through change using neuro-leadership techniques
Communicate in ways that promote engagement from colleagues

Course Structure

This course consists of eight lessons completed through our eLearning Platform. It includes engaging and interactive course content and activities designed to help you apply key concepts from Managing Change in the Moment in a real-world context. Through scenarios, reflection prompts and knowledge checks, you’ll explore practical strategies for leading your team through change with confidence and clarity.

Lesson 1:

Introduction, Logistics, and Expectations

Learn about the course and how to set yourself up for a positive learning experience

Lesson 2:

Leading Change and the Public Service Leadership Model

Understand the Public Service Leadership’s approach to managing change and how it fits into your role as a leader and influencer of others

Moving Through Transitions

Explore Bridge’s Transition Curve Framework and how to help yourself and others navigate the change process

Communicating the Why and the How

Develop strategies for gaining buy in for your change or changes

Lesson 5:

Tapping into Neuro-leadership

Dive into the science of leadership to help people others adapt to the new normal

Lesson 6:

Meeting the moment: Apply What You’ve Learned

Practice implementing your new knowledge of change management in an interactive scenario

Lesson 7:

Committing to Action

Create your action plan to help hold yourself accountable to applying your new knowledge

Lesson 8:

Final Logistics

Celebrate course completion and receive your certificate and Accredible badge

FAQs

Who is Eligible to Apply?

eLearning courses and certificates are designed for all public service leaders, HR professionals and employees in state, local and federal government. Offerings may be recommended for specific types of leaders (e.g., emerging, leader of projects, leader of leaders or leader of organizations). But other leaders may also sign up.

What application materials must I provide to be eligible?

You are required to submit one letter of reference from your immediate supervisor.

Am I eligible?

Everyone is eligible to participate in our courses, whether you are a current or former government employee, aspiring to be a government employee, or interested in learning about the unique challenges and opportunities of government work.

How will I know if I have signed up for the course correctly?

After purchasing a course, you will receive an automated message from our eLearning platform with a receipt and instructions on how to create an account.

Can I share course access?

No. Sharing courses with others is prohibited. We ask users to keep their login credentials to themselves. (Terms of Use)

How much does the course cost?

This course costs $195.

Can I purchase a course on behalf of someone else?

Yes, you can purchase a single course, or multiple “seats” for a single course or certificate program. Upon payment, you will be emailed a list of voucher codes that allow users to gain access to the course.

When is payment due?

Payment is due before you create an account and start a course or program. In lieu of direct payment, potential users (or those purchasing multiple seats) can request an invoice for their organization to process. Following the confirmed payment from an invoice, an automated email confirming receipt, a voucher code and steps to create an account will be emailed. Please contact Jennifer Benbow at jbenbow@ourpublicservice.org or (202) 495-3339 to request an invoice.

What forms of payment do you accept for tuition payment?

We accept the following forms of payment:

Credit card (Visa, Mastercard or American Express)
Purchase order or Standard Form 182 (SF-182)
Automated Clearing House (ACH) transfer or check

For how long do I have access a this course?

You have access to this course for 60 days after enrollment. You’ll retain access to all materials for 1 additional week after your 60 days have ended.

I am no longer able to complete a course, will I receive a refund?

All eLearning course purchases are nonrefundable. Once a course has been purchased, no refunds will be issued.

We understand that unexpected situations can arise. If you are facing an extenuating circumstance, please email us at moodlesupport@ourpublicservice.org, and we will review your situation on a case-by-case basis.

Thank you for understanding.

Where will sessions take place?

All courses are in Moodle, an online learning platform that hosts all the course materials, activities, and resources you will need. After you have purchased your course and set up your account, you will be able to access your course content, participate in discussion forums, complete course activities, and track your progress. Our course is organized into modules and every module has several lessons.

The course is asynchronous. This means you can start and stop the course on your own time as long as you complete it before your access expires.

Can I take the course using any device?

While you can use any device including laptop, desktop computer, phones, and tablets, we highly encourage the use of laptops or desktop for optimal user experience. We are working diligently to improve the mobile and app users experience.

Who should I contact if I have more questions about eLearning?

Please review our Terms of Use for more information. If you have additional questions, please contact moodlesupport@ourpublicservice.org.