Why internal customer experience helps agencies deliver on their mission To deliver on mission and operate smoothly, federal agencies require mission-support employees to provide high-quality internal customer experience. The Partnership’s new Mission Support Leadership Program aims to provide these employees with the leadership skills they need to support their colleagues and the government as a whole. Read More
Three tips government leaders can use to communicate effectively In order to work well with our colleagues, we need to ask ourselves regularly, “How well am I communicating?” Building these three communication skills will help you work with others more effectively. Read More
The importance of emotional intelligence and communication in a virtual world Developing emotional intelligence can help you improve your communication skills and create more effective virtual relationships. To develop emotional intelligence, you’ll need to be self-aware and empathetic with an understanding of how to engage others. Read More
A leadership model for federal leaders during times of crisis One year after releasing the Public Service Leadership Model, it’s clear that these values resonate with federal leaders as they navigate these uncertain times. Take a look at how we’ve put the model in action to help leaders be better equipped to handle crises. Read More
How a Sammies finalist solved a health crisis mystery tied to vaping The Partnership’s Public Service Leadership Model identifies “leading change” as one of its competencies. Dr. Peter Briss and a Centers for Disease Control and Prevention team exemplified this competency when they identified how vaping was causing life-threatening lung injuries. Read More
Five things every leader should do in a crisis: Advice from former Campbell CEO Doug Conant At a virtual town hall, Partnership Board Member Doug Conant shared five points that leaders should consider when addressing the COVID-19 pandemic and future crises. Read More
Are you an agitated leader? Here are four tips to help you stay “CALM.” Agitated or anxious leaders can have a negative impact on their teams, even while working remotely. During these challenging times, leaders can use these tips to become the calming presence their employees need. Read More
Four tips to help you complete a self-assessment Whether you are a leader, or aspiring to be one, ensure you are doing the best work for your team by taking the time to assess your strengths and weaknesses and reflect on your capabilities. Federal employees face new challenges as a result of COVID-19, making this a good time to do a self-assessment. Read More
How to set up agency supervisors for success Formal supervisor training does not always cover the practical experience that supervisors need to deal with personal issues such as employee grievances, poor performers and low morale. One team of EIG participants decided to tackle this challenge by creating a way for new supervisors to get feedback through peer-mentoring groups with other supervisors. Read More
How an effective leader handles a crisis The Partnership’s Public Service Leadership Model identifies four key leadership competencies—becoming self-aware, engaging others, leading change and achieving results—that government leaders need to master to best serve our country. Winner of the 2015 Service to America Medal National Security and International Affairs award, Mia Beers exemplified these competencies when she led the Ebola Disaster Assistance Response Team in 2014. Read More
