Empowering front-line staff with trauma-informed care at the Department of Housing and Urban Development Read More
These federal agencies are getting employee engagement and satisfaction right More than 150 agency leaders, federal employees, congressional staff and private sector leaders attended the 2021 Best Places to Work in the Federal Government awards breakfast at the National Press Club in downtown Washington, D.C., to celebrate the top-ranked and most improved agencies. Read More
COVID-19 Response finalist: Dr. Diana Bianchi During Public Service Recognition Week 2022, the Partnership is spotlighting some finalists in each award category for this fall’s Samuel J. Heyman Service to America Medals® program. This post features Dr. Diana Bianchi, director at the Eunice Kennedy Shriver National Institute of Child Health and Human Development and a finalist for the COVID-19 Response Medal. Read More
Breaking down the customer experience at the IRS Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. Read More
How a shift in data operations helped California better serve people during the pandemic In 2016, the California Health and Human Services Agency began merging data from disparate programs on a single platform, using standard data categories and definitions. This shift enabled the agency to respond more effectively and efficiently when the COVID-19 pandemic hit. Read More
How the Centers for Disease Control and Prevention overcame COVID-19 data challenges When the COVID-19 pandemic first hit, the federal government struggled to collect accurate, comprehensive and timely disease data. To overcome this obstacle, a unit within the Centers for Disease Control and Prevention—the Situational Awareness team—worked around the clock to create more effective data collection processes that the CDC leadership and agency partners needed to make informed decisions. Read More
6 recommendations to improve the federal government’s COVID-19 public health surveillance system Health crises like COVID-19 require a strong public health surveillance system that enables leaders to collect, analyze and interpret critical data about the prevalence and spread of disease. In the recent “Retracing Steps” report, the Partnership offered several recommendations for federal leaders to improve their efforts in this area. Read More
