We the Partnership

COVID-19 Response finalist: Dr. Diana Bianchi

During Public Service Recognition Week 2022, the Partnership is spotlighting some finalists in each award category for this fall’s Samuel J. Heyman Service to America Medals® program. This post features Dr. Diana Bianchi, director at the Eunice Kennedy Shriver National Institute of Child Health and Human Development and a finalist for the COVID-19 Response Medal.

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Breaking down the customer experience at the IRS

Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. 

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How the Centers for Disease Control and Prevention overcame COVID-19 data challenges

When the COVID-19 pandemic first hit, the federal government struggled to collect accurate, comprehensive and timely disease data. To overcome this obstacle, a unit within the Centers for Disease Control and Prevention—the Situational Awareness team—worked around the clock to create more effective data collection processes that the CDC leadership and agency partners needed to make informed decisions.

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