Collaboration in action: How federal agencies work with local communities to create better health equity
The Health and Equity Collaborative, an initiative from the Department of Health and Human Services, meets regularly to create more equitable health policies, programs and practices in the western region. Commander Matthew C. Johns, the region’s health administrator, shares three lessons from the collaborative’s work that agencies can use to improve health equity and support underserved communities.
How Federal Executive Boards played a key role in supporting the federal workforce during the COVID-19 pandemic
Federal Executive Boards, which coordinate the activities of agencies outside of the Washington, D.C., area, supported federal employees when the coronavirus pandemic spread across the country. In addition to adapting their own work, the boards provided guidance to help federal agencies navigate their new work environments.
How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic
The Transportation Security Administration was well-positioned to adapt its work when the coronavirus pandemic hit because the department’s mission-support headquarters had previously developed open communication with agents in the field, facilitating effective solutions to new work challenges.
How the Small Business Administration successfully launched a hiring surge during the COVID-19 pandemic
Tasked with administering the $350 billion Paycheck Protection Program amid a rapidly spreading pandemic in late March 2020, Small Business Administration leaders realized the agency needed a larger staff to manage the program effectively. In less than a year, the agency implemented a successful hiring surge to more than double its workforce.
The federal government faced down pandemic challenges, delivering “bright spots” during a dark time
As the COVID-19 pandemic affected our country in unprecedented ways, the federal government innovated and made improvements to continue serving the public. The Partnership compiled a list of accomplishments and outlined actions from across government to highlight the ingenuity, efficiency and adaptability agencies have demonstrated this past year.
Three ways federal leaders can improve COVID-19 collaboration between national and local governments
To meet the distinct needs of the communities they serve, government leaders must work to connect federal staff with rural, suburban, urban and tribal localities. We offer three ways for federal leaders to foster this collaboration and create community-focused outcomes.
Researchers apply AI to medical imaging to learn about COVID-19
In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic.
How the Department of Veterans Affairs delivered better services during the pandemic
During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information.
Three lessons governments learned using technology during COVID-19
Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic.
America’s oldest cultural institution goes digital
The COVID-19 pandemic forced the Library of Congress, the largest library in the world, to go digital. To complement the Partnership’s Bit by Bit report on government technology, we examined how the library’s digital systems operate internally and serve the public.