How the Department of Veterans Affairs delivered better services during the pandemic During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information. Read More
Three lessons governments learned using technology during COVID-19 Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic. Read More
America’s oldest cultural institution goes digital The COVID-19 pandemic forced the Library of Congress, the largest library in the world, to go digital. To complement the Partnership’s Bit by Bit report on government technology, we examined how the library’s digital systems operate internally and serve the public. Read More
COVID-19’s impact on the 2020 presidential transition The pandemic has impacted how the Biden-Harris team will make critical policy, budgetary and personnel decisions in the lead-up to Inauguration Day and early in the new administration’s first term. Read More
The Sammies Series: Q&A with McKinsey and a Sammies finalist whose Ebola antiviral treatment has the potential to save thousands of lives 2020 Service to America Medals finalist Nancy Sullivan, chief of the Vaccine Research Center’s Biodefense Research Section at the National Institutes of Health, spoke with McKinsey’s Matt Craven about her team’s work to develop an effective antiviral infusion treatment for the Ebola virus. Read More
Four recommendations to improve the federal customer experience “Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services. Read More
Dr. Anthony Fauci is our Federal Employee of the Year Dr. Anthony Fauci was named Federal Employee of the Year at the 2020 Service to America Medals for his dedication to public health throughout five decades in the federal government. Watch dozens of celebrities and frontline workers thank Dr. Fauci for his work at the Sammies virtual awards program. Read More
Dr. Anthony Fauci and other exceptional doctors discuss public service During a virtual panel in advance of the Service to America Medals awards program, Dr. Fauci spoke about federal service and lessons learned from the pandemic with by Dr. Beth Ripley, a radiologist from the Department of Veterans Affairs, and Dr. Francis Collins, director of the National Institutes of Health. Read More
Three tips to work through turbulent times Thanks to dedicated civil servants, the federal government has continued to provide important services during the coronavirus pandemic. Here are three tips for federal leaders to help their employees continue to push through these challenging times. Read More
Stories of Service: How the CDC protects health care workers who are treating coronavirus patients The Centers for Disease Control and Prevention’s National Personal Protective Technology Laboratory is playing a critical role in the nation’s battle against the coronavirus. In addition to standardizing and regulating personal protective equipment, the agency is also examining mental health issues related to workplace safety during the pandemic. Read More
