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Improving customer engagement through federal AI
09/30/2024The Partnership for Public Service, in collaboration with Deloitte, convened federal customer experience and technology leaders for…
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Aligning the customer experience, the employee experience and the digital experience for a better government
09/19/2024In today’s federal government, the synergy between the customer experience, the employee experience and the digital experience is essential for delivering good public services. When…
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Insights from the Customer Experience Organization Design Roundtable Series
09/03/2024America is at an inflection point, with public trust in government continuing its overall decline since the 1960s. Public servants are…
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Designing for the people: A framework for developing effective federal services
07/24/2024Human-centered design is a powerful tool for federal leaders to help their teams work more efficiently, effectively and equitably on behalf of the public. Employed…
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Leadership and innovation in the customer experience: Lessons from our new roundtable
07/01/2024Recently, the Office of Management and Budget and the Partnership for Public Service conducted a survey to assess existing capabilities and pinpoint critical gaps in…
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New federal guidelines seek to improve the digital experience
03/12/2024In the first installment of this year’s Federal Communicators Series, the Partnership for Public Service spoke with Jonathan Finch, the acting…
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Evolving the customer experience through artificial intelligence
01/31/2024Artificial intelligence is walking the runway into our government and taking center stage in Congress, which held more than 40 AI-related…
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Empowering front-line staff with trauma-informed care at the Department of Housing and Urban Development
08/09/2023The COVID-19 pandemic strained many government service providers with an increase of Americans in crisis seeking out services needed to provide for themselves and their…
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That's a bright idea: Engaging employees and customers at the Department of Labor
08/02/2023Improving the experiences of federal employees can lead to better experiences for federal customers, according to “The good government connection: Linking…
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Connecting the dots between the customer experience and trust in government
07/31/2023Recent polling by the Partnership for Public Service shows that positive experiences with federal services may help drive trust in government but that negative experiences…