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Trust is the foundation for transforming federal HR
05/25/2021Federal agencies must recruit, hire, onboard, develop, manage, compensate and offboard their workforce. However, federal human resources, which help lead these critical activities,…
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How Federal Executive Boards played a key role in supporting the federal workforce during the COVID-19 pandemic
04/08/2021Approximately 85% of all federal employees work outside of the Washington, D.C., area. Federal Executive Boards—established in 1961 by President John F. Kennedy to…
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How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic
03/26/2021The Transportation Security Administration adapted to continue working during the coronavirus pandemic, despite the logistical challenges of a workforce spread across hundreds of airports.
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Four recommendations to improve the federal customer experience
11/19/2020The COVID-19 pandemic has challenged federal agencies to meet customer needs and deliver key services. “Government for the People,” a…
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Three principles for improving the federal customer experience
10/30/2020This year, federal agencies across government faced a major challenge: meeting customer expectations while navigating the COVID-19 pandemic. Some agencies quickly met this challenge…
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Communicating during the coronavirus: Advice from a Microsoft leader
06/25/2020Photo above: Frank Shaw during the June 4 virtual event on communicating effectively during the coronavirus. The coronavirus forced communications professionals to quickly…
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Three tips to help you host engaging virtual programs
04/13/2020During the past few weeks, the federal government has transitioned more employees to telework. These workers are now conducting traditional business with the help…
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How to amplify government stories through media coverage
02/27/2020From left to right in photo above: Samantha Donaldson of the Partnership for Public Service, Jason Miller of Federal News Network, Tom Shoop of…