Resource Library

Beating the Tax Rush: Providing Critical Information Early Improves the IRS Customer Experience

Reports

Preparing for the Federal Workforce of the Future

Reports

Getting to the Heart of the Matter: Engaging Employees to Improve the Work Experience

Reports

Leading Change: Seven Strategies for Effective Government Transformation

Reports

The Future Has Begun: Using Artificial Intelligence to Transform Government

Reports

The Forward-Looking Inspector General

Reports

A Blueprint for Leading Lasting Technology Reforms in Government

Reports

Beyond the Basics: Leading Practices for Improving Customer Experience in Government

Reports

Statement of Max Stier President and CEO Partnership for Public Service for Homeland Security and Governmental Affairs Subcommittee on Regulatory Affairs and Federal Management

Congressional Testimony and Policy Comments

Serving Citizens Case Study

Reports