Four recommendations to improve the federal customer experience
“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.
Dr. Anthony Fauci is our Federal Employee of the Year
Dr. Anthony Fauci was named Federal Employee of the Year at the 2020 Service to America Medals for his dedication to public health throughout five decades in the federal government. Watch dozens of celebrities and frontline workers thank Dr. Fauci for his work at the Sammies virtual awards program.
Dr. Anthony Fauci and other exceptional doctors discuss public service
During a virtual panel in advance of the Service to America Medals awards program, Dr. Fauci spoke about federal service and lessons learned from the pandemic with by Dr. Beth Ripley, a radiologist from the Department of Veterans Affairs, and Dr. Francis Collins, director of the National Institutes of Health.
Three tips to work through turbulent times
Thanks to dedicated civil servants, the federal government has continued to provide important services during the coronavirus pandemic. Here are three tips for federal leaders to help their employees continue to push through these challenging times.
Stories of Service: How the CDC protects health care workers who are treating coronavirus patients
The Centers for Disease Control and Prevention’s National Personal Protective Technology Laboratory is playing a critical role in the nation’s battle against the coronavirus. In addition to standardizing and regulating personal protective equipment, the agency is also examining mental health issues related to workplace safety during the pandemic.
A letter from the Partnership’s chair: Perseverance through adversity
Partnership Chairman Tom A. Bernstein recently spoke to staff at a virtual “brown bag.” He answered questions from the team, including “Why is now a crucial moment for our government and our organization?”
Communicating during the coronavirus: Advice from a Microsoft leader
The coronavirus pandemic forced communications professionals to change the way they work. At a Federal Communicators Network event, Frank Shaw, corporate vice president of communications at Microsoft, discusses his lessons for communicating effectively in this challenging environment.
Stories of Service: Meet the biologist helping his agency’s response to COVID-19
Corey Hoffman, a biologist at the Biomedical Advanced Research and Development Authority, is supporting the agency’s director and senior leaders in their response to COVID-19 by identifying where the agency should focus its efforts and which partners it should work with.
Stories of Service: NASA employees partner with local communities to help COVID-19 patients
NASA employees are adapting projects currently underway and developing new ideas to help combat the coronavirus pandemic. Learn more about the ventilator, oxygen helmet and other tools that NASA engineers created in recent months.
Stories of Service: How the nation’s space agency is communicating with its workforce during the coronavirus pandemic
From the outset of the coronavirus pandemic, NASA leaders recognized the importance of communicating clearly to employees using multiple channels. We spoke with Joel Carney in NASA’s Office of Mission Support Operations to discuss how the agency has kept its employees up to date during the pandemic.