Four recommendations to improve the federal customer experience
“Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services.
Nine strategies to help you evolve your talent pipeline
The federal government often has trouble recruiting the talent it needs. We share strategies that agencies can use to improve their talent pipelines, as featured in the Partnership’s report, “A Time for Talent: Improving Federal Recruiting and Hiring.”
Three principles for improving the federal customer experience
At the Partnership’s annual Customer Experience Summit, a panel of senior government leaders discussed the strategies they use to understand and meet customer needs, both during and after the pandemic.
Bringing the Partnership to the West Coast
Introducing Partnership West, an extension of the Partnership’s operations to the West Coast, starting in California— home to more than 150,000 civil servants and the largest regional population of federal workers outside our nation’s capital.
Using artificial intelligence when disaster strikes
Federal, state and local governments can use artificial intelligence in all phases of disaster resilience, according to the “Into the Storm” issue brief published by the Partnership and Microsoft. At a release event for the report, experts discussed the basic principles disaster resilience officials should keep in mind when considering the use of AI.
Risky business: A framework for risk management in federal government
At a virtual release event for the Mastering Risk: Ways to Advance Enterprise Risk Management Across Government issue brief, Spyro Karetsos, chief risk officer at TD Ameritrade, shared his framework for weaving risk management into the fabric of an organization.
Learning from the government’s successful use of emerging technologies
Our new report, Cracking the Code, highlights how federal and local government use three emerging technologies: artificial intelligence, immersive technologies and edge computing. Learn how these technologies can advance the government’s ability to deliver critical services and address next-generation challenges.