Building resilience by keeping your W.I.T.S.—workforce, innovation, technology and security— about you The coronavirus pandemic presented an opportunity to rethink how agencies work and deliver services and build a more resilient government. Our new report examines government’s response to the pandemic and offers recommendations for building resilience to future crises. Read More
Researchers apply AI to medical imaging to learn about COVID-19 In August 2020, the National Institute of Biomedical Imaging and Bioengineering announced a new AI initiative, the Medical Imaging and Data Resource Center. The center created a collaborative community that applies AI to medical imaging to contribute to the fight against the coronavirus pandemic. Read More
How the Department of Veterans Affairs delivered better services during the pandemic During the early stages of the pandemic, traffic to VA call centers drastically increased as veterans sought critical healthcare information. The VA created a new chatbot to reduce call wait times for customers and provide them with more support and up-to-date medical information. Read More
Three lessons governments learned using technology during COVID-19 Federal, state and local government used technology to continue delivering services during the coronavirus pandemic. At a report release event for “Bit by Bit: How Governments Used Technology to Move the Mission Forward During COVID-19,” federal and nonprofit technology specialists highlighted three lessons government has learned about using technology to deliver results during the pandemic. Read More
America’s oldest cultural institution goes digital The COVID-19 pandemic forced the Library of Congress, the largest library in the world, to go digital. To complement the Partnership’s Bit by Bit report on government technology, we examined how the library’s digital systems operate internally and serve the public. Read More
How one federal agency has developed a new pipeline for entry-level talent The Federal Deposit Insurance Corporation hires about 200 entry-level bank examiners each year. To meet this hiring need, the FDIC uses two key recruiting initiatives: the Pathways Programs and agency hiring events. Read More
An analytics tool helps the Department of Homeland Security recruit talent In early 2020, DHS launched a new data analytics tool to recruit and hire new personnel more effectively. The tool includes a master calendar that enables the organization and its components to track their recruitment activities and successes in real time. Read More
How to use a proven FBI model to keep mission-critical positions filled When a federal employee leaves a job, it can take months to fill the vacant position. To minimize how long positions remain unfilled, the FBI created an attrition model that helps the bureau understand when it should start recruiting new talent and how many offers it needs to ensure it remains fully staffed. Read More
Four recommendations to improve the federal customer experience “Government for the People,” a recent report by the Partnership in collaboration with Accenture, offers tips for agency officials to improve the customer experience both during and after the pandemic. Read the four government-wide strategies that agency officials can implement to further improve services. Read More
Nine strategies to help you evolve your talent pipeline The federal government often has trouble recruiting the talent it needs. We share strategies that agencies can use to improve their talent pipelines, as featured in the Partnership’s report, “A Time for Talent: Improving Federal Recruiting and Hiring.” Read More
