A majority of those who do not believe the federal government plays a large role in their lives have received federal benefits Recent public opinion research conducted by the Partnership for Public Service and Freedman Consulting found that a majority of people who said the federal government does not play much of a role in their lives also stated they have received federal benefits or assistance such as Medicare, Medicaid, Social Security, veteran’s benefits, food stamps or housing assistance. The data suggests that the lack of awareness of the source of these benefits has a real and significant effect on public support of government. Read More
4 keys to creating a successful data and digital maturity assessment: Best practices across government Based on interviews with agency leaders across government who conducted their own data maturity assessments, a report from the Partnership and Boston Consulting Group offers best practices to help agencies that are working through the earlier stages of data maturity assessment planning. Read More
3 ways to bolster collaboration between federal, state and local government Partnerships across levels of government are critical to responding to national emergencies. We’re sharing three strategies from previous successful partnerships to demonstrate how federal agencies can promote effective intergovernmental collaboration. Read More
Surveying trust in government: Remember Washington, D.C. and the federal government are not the same thing Many surveys about public opinion of government tend to focus on political leaders in Washington, D.C., and not as much on lesser known components of the federal government. The Partnership’s recent survey on trust in government focused on questions and word choice to highlight important distinctions not always considered in other surveys. Read More
Taking action to advance equity: A closer look at the president’s executive order on customer experience President Biden’s recent executive order on the federal customer experience is focused on reducing administrative burdens for members of the public. We look at four key ways to reduce administrative burdens addressed in the order and how doing so will help agencies improve service equity. Read More
How trust in the U.S. government compares with trust in government around the world A recent national conducted found that only 40% of people in America trust the federal government to do what’s right. In this blog post, we explore whether the lack of trust in government by a majority of a country’s population is a unique situation for the United States or if similar issues can be found in other countries. Read More
Breaking down the customer experience at the IRS Ahead of the tax filing deadline, we looked back at our “Government for the People” report, in which we took a deep dive into how customers experienced IRS services in 2020 and 2021. In this blog post, we share highlights from our analysis, revealing a mixed bag of ongoing challenges and progress at the agency. Read More
Do federal civil servants trust the government? The Partnership, with support from Deloitte, is working to better understand federal workforce trust in government and what agencies and administrations can do to improve it. After conducting surveys, roundtable discussions and interviews with federal employees, we are sharing three key findings about civil servants’ trust in civil service institutions. Read More
Partnership for Public Service research: A year in review In staying true to our mission of building a better government and a stronger democracy, we highlighted some of our favorite reports from the past year and reflected on the lessons learned and knowledge gained. Read More
Looking back at the toughest presidential transition in history The 2020-2021 presidential transition was the toughest in modern history. Our new report examines the planning and execution of this difficult transfer of power and provides a series of recommendations to support future peaceful presidential transitions. Read More
