Customer Experience

Each year, thousands of customers who have experienced a disaster rely on services provided by the Federal Emergency Management Agency to help them recover from the impact. FEMA’s Individual Assistance programs provide financial aid and services such as counseling support directly to disaster survivors.

The U.S. Agency for International Development works in over 100 countries, delivering assistance to reduce poverty, improve health and strengthen democratic governance, among other support. To achieve its mission, USAID awards grants and contracts to partner organizations which then implement programs to address development challenges.

Virtually everyone in America interacts with the Social Security Administration at some point in their lives, from receiving a Social Security number at birth to relying on SSA’s retirement services for financial security after they have stopped working. SSA provides services over the phone, at field offices across the country, and through its website.

The Bureau of Consular Affairs at the State Department issues millions of passports every year to people who want to travel to countries around the world. In fiscal 2021, the bureau issued more than 15 million of these vital documents.

The Office of Personnel Management administers the Civil Service Retirement System and Federal Employees Retirement System—which provide benefits to retired public servants. Many federal employees and retirees, and their families, rely on the annuities and other benefits they are entitled to for financial security.

Veterans Health Administration, Department of Veterans Affairs

U.S. Citizenship and Immigration Services, Department of Homeland Security

Recreation.gov, a Multi-Agency Initiative

Bureau of Consular Affairs, Department of State

U.S. Patent and Trademark Office, Department of Commerce

Customs and Border Protection, Department of Homeland Security

Transportation Security Administration, Department of Homeland Security

Office of Personnel Management

Centers for Medicare and Medicaid Services, Department of Health and Human Services

Federal Emergency Management Agency, Department of Homeland Security

Office of Federal Student Aid, Department of Education

Farm Production and Conservation Mission Area, Department of Agriculture

Internal Revenue Service, Department of the Treasury

Social Security Administration

Veterans Benefits Administration, Department of Veterans Affairs

Veterans Health Administration

Internal Revenue Service

U.S. Citizenship and Immigration Services

Transportation Security Administration

Department of Homeland Security

Recreation.gov, a Multi-Agency Initiative

State Department

Office of Federal Student Aid, Department of Education

Veterans Benefits Administration

Centers for Medicare and Medicaid Services, Department of Health and Human Services

United States Secretary of Agriculture

State Department, Bureau of Consular Affairs

Department of Veterans Affairs

Centers for Medicare and Medicaid Services, Department of Health and Human Services

Internal Revenue Service

Office of Federal Student Aid

U.S. Citizenship and Immigration Services

Transportation Security Administration

Department of Homeland Security