2013 Best Places to Work in the Federal Government® Analysis: Staff/Manager Alignment Publication Type: Research and Publications Publication Topic: Employee Engagement,Leadership and Collaboration Publication Tags: Best Places to Work in the Federal Government The managers and employees of well-run federal agencies are usually on the same page, sharing a common vision and working in sync to achieve mission results. But when there are considerable disparities in the viewpoints of these two groups, it could mean that your agency doesn’t agree on key issues facing the organization—and if they...
2013 Best Places to Work in the Federal Government® Analysis: Innovation Publication Type: Research and Publications Publication Topic: Employee Engagement,Innovation and Technology Publication Tags: Best Places to Work in the Federal Government In these times of shrinking resources and complex new challenges, finding ways to improve performance and deliver better results is critical for federal agencies. But according to a new Best Places to Work in the Federal Government® analysis from the Partnership for Public Service, Deloitte and the Hay Group, innovation in government is on the...
How to set up agency supervisors for success Formal supervisor training does not always cover the practical experience that supervisors need to deal with personal issues such as employee grievances, poor performers and low morale. One team of EIG participants decided to tackle this challenge by creating a way for new supervisors to get feedback through peer-mentoring groups with other supervisors. Read More
A Roadmap to the Future: Toward a More Connected Federal Government Publication Type: Research and Publications Publication Topic: Innovation and Technology The federal landscape is expected to change dramatically in the next decade as the power and capacity of technology advance, more data becomes available and the demands on federal employees grow and shift. With the U.S. population projected to expand by more than 20 million people in the next 10 years, according to the U.S....
The TSA screening experience: Getting Thanksgiving leftovers through airport security may have been hit-or-miss This holiday season, millions of airport travelers will be interacting with the Transportation Security Administration. Take a deep dive into TSA’s customer experience efforts to see what they’re doing right and where there’s room to improve. Read More
Government for the People: Profiles on the customer experience Publication Type: Research and Publications Publication Topic: Customer Experience In collaboration with Accenture Federal Services, we released “Government for the People: Profiles on the Customer Experience” — a first-of-its kind report compiling customer experience data, feedback and insights from across eight of the federal government’s high-impact services. Among the services profiled are federal student aid, passport services and health care for veterans With continuous...
Careers in cybersecurity: Not just for hackers Michelle Rosa, president of Young Government Leaders, explores why now is the perfect time for job seekers to find a position in cybersecurity. Rosa also goes into detail about what it means to work in cybersecurity and the many pathways individuals can take to launch a career in the field. Read More
Forging an innovative government capable of meeting 21st-century challenges As we celebrate the 50th anniversary of the NASA Apollo 11 moon landing mission, we must recognize the accomplishment as a distinctive moment in government innovation. Although the government continues to provide inventive products and services, our country still faces many complex challenges. Learn more about government modernization efforts and the Partnership’s vision for an innovative federal culture that would help address these challenges. Read More
