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How a new focus on customer experience helped the Bureau of the Fiscal Service adapt to the pandemic
06/02/2021The Bureau of the Fiscal Service at the Treasury Department provides federal agencies and the public with a range of essential financial services. However,…
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How mission-support leaders can improve the internal customer experience
05/26/2021Mission-support services such as human resources, information technology, procurement and financial management, provide federal employees with the tools to work effectively. The Partnership and…
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Trust is the foundation for transforming federal HR
05/25/2021Federal agencies must recruit, hire, onboard, develop, manage, compensate and offboard their workforce. However, federal human resources, which help lead these critical activities,…
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It’s time for the Senate to confirm a permanent OPM director. Here’s why.
05/24/2021The Office of Personnel Management is critical to building a top-flight federal workforce that serves the American people and responds to the challenges of today…
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Three lessons to make government work better now and in the future
05/18/2021There are many ways to improve government, some complex and difficult, and some very basic. As we navigate today’s heightened social and political tensions and…
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Five best practices to improve your strategic planning process
05/17/2021One year after a presidential inauguration, federal agencies release new strategic plans. These plans lay out agency goals and priorities, identify how they will…
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White House launches artificial intelligence information portal
05/10/2021Last week, the White House launched AI.gov, an information hub for the federal government’s artificial intelligence activities. The website collects…
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Why do federal employees choose public service?
05/05/2021To celebrate Public Service Recognition Week, we sent out a survey that asked federal employees about their experiences in public service. The responses came from employees working across…
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Meet the 2021 Service to America Medal finalists
05/03/2021This week, the Partnership announced the 29 finalists for the 2021 Samuel J. Heyman Service to America Medals, which highlight…
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Assessing the Biden administration’s first 100 days
04/30/2021The Biden administration encountered historic challenges during its first 100 days in office: a global pandemic, economic turmoil and the need to coordinate a…