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How the Department of Veterans Affairs delivered better services during the pandemic
01/21/2021The COVID-19 pandemic has challenged agencies to deliver key services to their customers. As traffic to Department of Veterans Affairs’ call centers drastically increased…
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Capitol Hill staff members serve our country and need our support
01/15/2021A wall in my home displays mementos from my time working on Capitol Hill and on the White House staff. They are souvenirs familiar…
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The Sammies Series: Q&A with the Robertson Foundation for Government and a State Department lawyer leading the fight against global human rights abuses
01/11/2021Monica Ager Jacobsen, an attorney adviser in the State Department’s Office of the Legal Adviser, played a crucial behind-the-scenes role in shaping laws and…
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A time to heal and embark on a peaceful, effective transfer of presidential power
01/08/2021In the aftershock of the insurrection at the U.S. Capitol on Wednesday, I wanted to share my reflections as our country continues to collectively…
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Three lessons governments learned using technology during COVID-19
01/06/2021According to a recently published report by the Partnership and Microsoft, technology—from videoconferencing to artificial intelligence—has…
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America’s oldest cultural institution goes digital
01/05/2021With more than 170 million items and more than a million visitors per year, the Library of Congress is the largest library in the…
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How you can use a ship battle from Pirates of the Caribbean as a metaphor for leadership training
01/04/2021Government agencies don’t determine success based on how many widgets they produce, but rather on how quickly and effectively they can make decisions on how best to provide services and…
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How one federal agency has developed a new pipeline for entry-level talent
12/21/2020Are you an entry-level job seeker with a passion for public service and an interest in finance? The Federal Deposit…
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The Sammies Series: Q&A with McKinsey and a Sammies finalist whose Ebola antiviral treatment has the potential to save thousands of lives
12/18/2020When Ebola swept through several African countries between 2014 and 2016, those responding lacked an effective treatment for the deadly epidemic. Of the nearly…
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What is the presidential transition process?
12/18/2020This post was updated on Oct. 25, 2024, to reflect changes to the Presidential Transition Act. Presidential campaigns get all the attention,…