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How the Transportation Security Administration’s mission-support offices used a customer focus to adapt to the pandemic
03/26/2021The Transportation Security Administration adapted to continue working during the coronavirus pandemic, despite the logistical challenges of a workforce spread across hundreds of airports.
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Building resilience by keeping your W.I.T.S.—workforce, innovation, technology and security— about you
03/25/2021The COVID-19 pandemic has upended normal government operations. But it has also presented opportunities to build a more resilient government, and rethink how agencies…
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The leadership role of the Cabinet secretary and deputy secretary
03/18/2021Cabinet secretaries and deputy secretaries play a key role in supporting the policy and legislative agenda of a new administration. Cabinet secretaries advise the president on agency matters, oversee policy and serve as the public face of an agency. Deputy…
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Impressions from 15 years in public service
03/11/2021Without question, I feel grateful and privileged to have worked as a civil servant. My career path included serving in three of the largest executive branch agencies—the…
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Addressing the critical need for transformative federal mission support leaders
03/08/2021On the first day of the Mission Support Leadership Program I ask participants to get comfortable with being uncomfortable. “It established an…
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How the Small Business Administration successfully launched a hiring surge during the COVID-19 pandemic
03/05/2021The Small Business Administration more than doubled its number of employees in 2020. The need for this hiring surge arose when the agency was tasked with administering the $350 billion Paycheck…
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Managing communications amid new leadership
03/04/2021The Partnership for Public Service hosted three virtual discussions on how federal communications teams can help agencies transition to new leadership. The event featured…
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President Biden’s Cabinet and Cabinet-level appointments: The first 35 days
02/26/2021Presidents face immense challenges upon assuming office. They must learn to oversee a budget of over $5 trillion; manage more than 4 million executive branch employees; get up to speed on more than 100 agencies; make more than 4,000 political appointments (more than 1,200 of which require Senate confirmation); and carry…
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The federal government faced down pandemic challenges, delivering “bright spots” during a dark time
02/22/2021The COVID-19 pandemic has affected the country in unprecedented ways, upending traditional ways of working, living and governing. We’ve suffered incalculable losses, as the…
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A new tool to help HR teams improve federal hiring
02/17/2021Federal agencies need top talent to achieve their missions, but highly qualified candidates often struggle to make it through the hiring process. A…