2014 Best Places to Work in the Federal Government® Analysis: Improving Leadership Publication Type: Research and Publications Publication Topic: Employee Engagement,Leadership and Collaboration Publication Tags: Best Places to Work in the Federal Government Using the 2014 Best Places to Work in the Federal Government® data derived from the Office of Personnel Management’s Federal Employee Viewpoint Survey, the Partnership for Public Service and Deloitte Consulting LLP examined the satisfaction and commitment of the SES members and looked at how the views of these executives differ from those of all...
Customer Experience Dashboard Publication Type: Research and Publications Publication Topic: Customer Experience This sample customer experience dashboard highlights some of the important data that agency leaders can track to understand services from a customer’s perspective.
Where Do I Go From Here? How Leaders Can Use the FEVS to Improve the Employee Experience Publication Type: Research and Publications Publication Topic: Employee Engagement This guide aims to help leaders use both their Federal Employee Viewpoint Survey and Best Places to Work data to strategize ways to maintain momentum around what’s working well and improve what’s not.
Leading Ambitious Technology Reforms in Government Publication Type: Research and Publications Publication Topic: Innovation and Technology Government leaders now have an opportunity to drive bold IT reforms in their agencies to keep pace with the evolution of technology. “Government is on the verge of a paradigm shift in terms of how technology is being absorbed by organizations. It is becoming completely different than operating technology in past decades,” said Dave McClure,...
Serving Citizens Case Study Publication Type: Research and Publications Publication Topic: Customer Experience This case study was published in a September 2014 report by the Partnership for Public Service and Accenture Federal Services about customer-centered government in the digital age. The results cited below are from 2013, and FEMA has continued to improve data integration and expand resources available through DisasterAssistance.gov. During the first week of September 2017,...
Beyond the Basics: Leading Practices for Improving Customer Experience in Government Publication Type: Research and Publications Publication Topic: Customer Experience The federal government is aiming at a moving target when it comes to improving customer experience. As many federal agencies make progress on delivering readily accessible, user-friendly services, the private sector continues to innovate and set expectations even higher. With ongoing focus on strengthening citizen services from the Trump administration, following a similar effort during...
Closing the federal cyber workforce gap Publication Type: Commentary The exodus of about 20 top FBI cybersecurity leaders in the past five years is a troubling development given the serious threats faced by our election systems, financial networks, the electric power grid, and the vast trove of sensitive data held by federal agencies.
Tech to Hire: Transforming Federal HR Beginning with Recruiting and Hiring Publication Topic: Innovation and Technology With only six percent of full-time federal employees under the age of 30 and 45 percent aged 50 and above, government needs to focus on recruiting and hiring the next generation of talent. Yet agencies aren’t making it easy for these individuals to apply for open positions. Federal agencies still rely on decades-old legacy technology...
A Prescription for Better Performance: Engaging Employees at VA Medical Centers How does employee engagement affect agency performance in the federal government? That’s what the Partnership for Public Service and Boston Consulting Group set out to understand in “A Prescription for Better Performance: Engaging Employees at VA Medical Centers.” We analyzed data over a three-year period from nearly 150 medical centers operated by the Department of...
Government for the People: Profiles on the customer experience Publication Type: Research and Publications Publication Topic: Customer Experience In collaboration with Accenture Federal Services, we released “Government for the People: Profiles on the Customer Experience” — a first-of-its kind report compiling customer experience data, feedback and insights from across eight of the federal government’s high-impact services. Among the services profiled are federal student aid, passport services and health care for veterans With continuous...
